PT Service Manager
About The Position
The primary objective as a member of store management is to provide our customers with quality team service, clean and organized surroundings in accordance to the company standards and instructions; sharing the responsibility and accountability for sales performance, productivity of staff, loss prevention, merchandising, safety and operating functions of the store while in charge. This role requires exercising good judgment and initiative to supervise and direct the activities of the store, maintaining a sense of urgency and systematically meeting all deadlines while delivering quality team service. The Service Manager must be able to organize work for a smooth workflow, communicate effectively, coordinate staffing schedules, and direct and train employees. A cooperative and professional attitude is expected at all times, along with the ability to keep confidences and maintain good working relationships. The Service Manager must learn and understand the accurate use of all equipment and policies and procedures, and recognize urgent situations.
Requirements
- A minimum of 3 months of supervisory experience (as a key carrier, shift lead, team lead) in a similar retail environment or a minimum of 6 weeks of experience as sales/cashier at Melrose.
- If promoting from sales/cashier or shoe associate with less than 45 days of employment with Melrose, must have a minimum of 2 months of prior supervisory experience that can be verified.
- Must fill out promotion request form and submit to HR.
- Bronze & Silver Stores - Must be a minimum of 18 years old. If still in high school must be a senior.
- Gold & Platinum Stores - Must be a minimum of 18 years and out of high school.
Responsibilities
- Provide customers with quality team service.
- Maintain clean and organized surroundings in accordance with company standards.
- Share responsibility and accountability for sales performance.
- Ensure productivity of staff.
- Implement loss prevention measures.
- Oversee merchandising.
- Maintain safety and operating functions of the store.
- Supervise and direct store activities.
- Meet deadlines imposed by corporate office and store management.
- Organize work for a smooth workflow.
- Communicate effectively.
- Coordinate staffing schedules to ensure team service.
- Direct and train employees.
- Maintain a good working relationship with co-workers and management.
- Follow written and verbal directives/assignments.
- Learn and understand the accurate use of all equipment and policies and procedures.
- Recognize urgent situations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
