Service Manager

Xylem • Milpitas Ames, CA

28d

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!

Requirements

• Ability to obtain TWIC card
• Ability to obtain a CDL, class A or B with applicable endorsements
• 5-7 years technical experience including industrial or commercial process water experience or 3 years of industry specific experience
• 3 years of leadership or management experience
• Proficient with computers, business software such as Microsoft office, Skype, Oracle/SAP, cloud-based solutions
• Ability to communicate up, down, across teams
• Ability to lead and motivate teams
• Demonstrates critical thinking and complex trouble shooting in or to guide and advise team members and customers
• Ability to defuse customer situations or internal issues
• Able to pass a credit check
• Able to operate a company vehicle
• Able to pass driver requirements which include: ▪ Driver Application for Employment ▪ Driver Disclosure and Release ▪ Employee Applicant Drug and Alcohol Statement ▪ FMCSA Certificate of Awareness ▪ Driver Certificate of Violations ▪ Driver Statement of On Duty Hours ▪ Road Test ▪ Copy of Driver’s License (Front and Back) ▪ Copy of Medical Certificate

Nice To Haves

• Bachelor’s degree strongly preferred
• Technical degree, equivalent military experience or applicable industry equivalent experience in lieu of degree

Responsibilities

• Creates and maintains safe working environment and cultures within the organization
• Takes care of company property
• Involved in setting department budgets and managing expenses
• Actively involved in workforce planning
• Expected to address and resolve employee relation issues and escalate significant issues to management
• Translates customer requirements into workforce plans and objectives
• Creates onsite visibility into KPIs and metrics and can provide input into metrics to management
• Responsible for attraction, retention, engagement, performance, development of employees
• Provides day to day direction of fundamental task
• Responsible for customer management and retention in area/scope
• Financial contract and operations impact at planning/strategic level

Benefits

• paid Volunteer Program, Xylem Watermark
• Employee Resource Groups (ERG)
• Equal Employment Opportunity
• Affirmative Action workplace
• reasonable accommodations to enable all employees to perform their essential job functions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level