Service Manager

Wise Auto Group•Vallejo, CA

1d•Onsite

About The Position

Vallejo Hyundai is seeking a high-performing, process-driven Service Manager to lead and grow our fixed operations department. This is a leadership role for someone who can drive customer retention, technician productivity, gross profit, operational discipline, and an exceptional ownership experience. We are looking for a leader who can build culture, hold teams accountable, improve efficiencies, and elevate both CSI and profitability. The Service Manager is responsible for overseeing all daily service department operations, including advisor performance, technician productivity, repair order growth, customer satisfaction, expense control, and departmental profitability. The ideal candidate combines strong operational discipline with leadership presence and a passion for developing people.

Requirements

3+ years automotive service management experience required
Dealership service management experience preferred
Strong understanding of fixed ops financial statements and service KPIs
Proven track record improving productivity, CSI, and profitability
Strong leadership, coaching, and process management skills
Experience with OEM warranty administration and compliance
Familiarity with dealership management systems and service technology platforms
Hyundai Motor Company / import experience preferred, but top performers from other brands encouraged to apply

Responsibilities

Lead all day-to-day service department operations
Drive repair order growth, labor sales, effective labor rate, and gross profit
Manage advisor performance, dispatch flow, appointment scheduling, and shop capacity
Monitor and improve technician productivity, proficiency, efficiency, and unapplied time
Ensure proper workflow, quality control, and reduced comebacks
Maintain service department processes, SOPs, and accountability standards
Ensure the department is customer-ready, fully staffed, and operational before opening each day
Manage departmental P&L and drive fixed operations profitability
Control expenses while maximizing labor and parts absorption
Monitor key KPIs, including: Customer Pay Sales, Effective Labor Rate, Hours Per RO, Technician Productivity & Efficiency, Gross Profit, Parts-to-Labor Ratio, CSI Scores, Warranty Penetration, Maintenance Menu Sales, Unapplied Time Control
Develop action plans to improve underperforming metrics
Recruit, train, coach, and develop advisors, technicians, and support staff
Hold team members accountable to performance standards and customer experience expectations
Conduct regular one-on-ones, performance reviews, and department meetings
Build a culture centered around urgency, accountability, and execution
Partner with Parts and Sales leadership to improve interdepartmental performance
Maintain and improve CSI, online reputation, and retention
Resolve escalated customer concerns professionally and proactively
Ensure transparent communication, proper follow-up, and exceptional guest experience
Drive service retention and long-term customer loyalty