Service Manager

Convene•Chicago, IL

13d•Onsite

About The Position

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team. We’re seeking a Service Manager to join our operations team at Convene 311 W Monroe. The Service Manager will report directly to the General Manager

Requirements

Minimum of 2 or more years of progressive experience in a conference center or a related field
Previous supervisory responsibility preferred
Strong knowledge of service standards, and different service types
Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations
Be involved in and/or conduct ongoing training of service specialist to maintain standards of service
Ability to interact with guests and/or associates in a courteous, empathetic and discreet manner
Adhere to basic hygiene procedures and grooming standards
Flexible and long hours sometimes required
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, or walk for an extended period of time

Responsibilities

Supervise and set up the culinary service in a quick and efficient manner to participants and ensure that it follows The Program Execution Order
Supervise the service team and support staff, including setup, utilities, maintenance, and security
Coordinate culinary service between the culinary team and the service team
Keep the culinary informed of accurate counts
Review menu/service with production and culinary teams
Enforce all rules and regulations, and ability to carry out all safety and emergency programs
Monitor all beverage consumption
Follow all health and safety regulations and ensure the sanitation and cleanliness of service areas
Manage opening and/or closing inspection duties
Maintain service cleanliness in front and back of the site
Ensure positive overall client satisfaction