Service Manager

FIRE SAFETY AND PROTECTION, LLC • Alabaster, AL

12d

About The Position

The
Service Manager is a dynamic professional with exceptional communication experienced in the fire and life safety industry who leads the Service team of well-qualified field technicians and reports to the General Manager. This leadership role includes successfully delivering inspection and service starting with pricing, scheduling, and monitoring the success of engagements for all service lines including fire sprinkler, fire alarm and fire extinguisher. Engagements include repairs, fit-ups, fire code retrofits, and small sprinkler installations. The Service Manager ensures customer satisfaction and is accountable for related resources such as subcontractors, vendor contracts, and inventory of tools and supplies.

Requirements

• High school diploma and post-secondary education in related field.
• 5+ years in a Supervisory role in fire prevention field is an asset.
• Excellent oral & written skills in English.
• As a condition of employment, a valid and current Criminal Background Check is required.
• Proficiency in MS Office (Excel, Word, Outlook).
• Ability to prioritize and manage time effectively; ability to work independently and hold themselves and their teams accountable and with minimal supervision.
• Knowledge of fire safety systems with a strong understanding of repairs and maintenance in the industry.
• Problem solving and judgment, technical know-how.

Responsibilities

• NFPA code compliance while ensuring that all staff meet standard OSHA Safety practices and regulations.
• Quality of work and building an excellent brand reputation within the territory for Fire Safety and Protection.
• Ensure all emergency and regular service requests are scheduled, completed, invoiced, and effectively communicated to the customer.
• After-hours activities including scheduling coverage to ensure our customer needs are met.
• Compile, review, and approve quotes when required.
• Review invoicing with accounting to ensure accuracy.
• Review and approve timesheets.

Benefits

• Life/AD&D
• Long Term Disability
• Employee Assistance Program
• Paid Time Off (PTO)
• 7 Paid Holidays, and 1 floating holiday (employee choice)
• Paid jury duty and bereavement leave
• Medical, Dental, Vision
• Voluntary Life/AD&D
• Voluntary Short-Term Disability
• Supplemental Benefits: Voluntary Accident, Voluntary Critical Illness
• Legal Services
• HSA / Health Care and Dependent Care FSA Plans
• 401k Retirement Plan (Traditional & Roth)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 11-50 employees