Service Manager
Time Manufacturing Company•Graham, NC
•Onsite
About The Position
The Service Manager – Forestry Division will lead the Graham, NC service operations, overseeing customer support, technical service, and maintenance for forestry equipment. This role is responsible for managing a team of service technicians, ensuring timely and high-quality repairs, building strong customer relationships, and driving continuous improvement in service delivery.
Requirements
- High School Diploma or GED
- 3+ years of experience in service management, in heavy equipment, forestry, or manufacturing industries.
- Bachelor’s degree in Business, Engineering, or related field.
- 2+ years of experience in service management, in heavy equipment, forestry, or manufacturing industries.
Nice To Haves
- Strong technical knowledge of hydraulic, electrical, and mechanical systems.
- Proven leadership skills with the ability to motivate and manage a diverse team.
- Excellent communication, customer service, and organizational skills.
- Proficiency with service management software, ERP systems, and Microsoft Office Suite.
- Ability to travel occasionally for customer support and training.
Responsibilities
- Lead, train, and develop service technicians to deliver top-tier service and support.
- Manage daily operations of the service center, ensuring adherence to safety, quality, and productivity standards.
- Schedule, assign, and monitor service work orders to meet customer deadlines.
- Provide technical expertise and troubleshooting support for forestry products and equipment.
- Oversee warranty claims, parts coordination, and service documentation.
- Collaborate with sales and product teams to resolve customer concerns and enhance product performance.
- Ensure compliance with all OSHA, DOT, and company safety requirements.
- Track and report key performance indicators (KPIs), including service response times, customer satisfaction, and financial performance.
- Build and maintain strong customer relationships to foster repeat business and long-term partnerships.
Benefits
- Competitive salary and bonus structure
- Comprehensive health, dental, and vision insurance plans
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
- Collaborative and innovative work environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
