Service Manager

Xylem•East Rutherford, NJ

29d•$110,000 - $140,000

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Service Manager (Evoqua) leads a team of field service professionals across one or more locations, overseeing service operations, safety, customer satisfaction, and workforce performance. The High Purity Water Systems Technician/Engineer is responsible for the installation, commissioning, operation, troubleshooting, maintenance, and service of advanced water treatment systems used in pharmaceutical, biotechnology, laboratory, healthcare, dialysis, and light industrial applications. This role supports Reverse Osmosis (RO), water softeners, carbon pretreatment, and Service Deionization (SDI / ST‑108‑type portable DI tank systems) to ensure continuous delivery of high‑quality water that meets customer and regulatory requirements. 10 direct reports

Requirements

Proven leadership ability with field service teams
Strong customer-centric mindset
High accountability and ownership mentality
Strategic thinker capable of balancing daily execution with long-term planning
Financial acumen and operational discipline
Strong communication and cross-functional collaboration skills
Bachelor’s degree strongly preferred, or equivalent industry experience
5–7 years of technical or industrial service experience
Minimum 3 years in a leadership or supervisory role
Willingness to travel locally and overnight as required

Responsibilities

Operational Leadership Lead day-to-day service operations across assigned territory or site(s)
Ensure timely, high-quality execution of service work
Drive operational excellence and continuous improvement initiatives
Manage operational KPIs including service delivery, utilization, and backlog
Safety & Compliance Promote and sustain a strong safety culture
Ensure all safety standards, policies, and procedures are met or exceeded
Act as a visible safety steward for field and branch operations
Financial & Business Management Manage and understand P&L fundamentals
Oversee financial metrics including: Revenue performance Accounts receivable (AR) Inventory and capital utilization
Align operational decisions with profitability goals
Customer Experience Anticipate customer needs and respond with agility
Ensure high customer satisfaction and retention
Act as an escalation point for service-related customer issues
People Leadership Lead, develop, and retain service teams
Drive accountability, engagement, and performance
Coach and mentor employees to support growth and career development
Foster a collaborative, problem-solving team environment