Service Manager
Atlas Bobcat•Wauconda, IL
•Onsite
About The Position
Atlas Bobcat, part of the Atlas Companies, is currently hiring a full-time Service Manager. This role is responsible for the day-to-day leadership and overall performance of the service department for the assigned branch. The ideal candidate is a hands-on leader with strong operational skills, a passion for customer service, and the ability to thrive in a fast-paced, team-oriented environment. As a leader in the compact equipment industry, Atlas Bobcat takes pride in providing exceptional quality service for heavy-duty, compact equipment in the Chicagoland area.
Requirements
- 3-5 years of management or supervisory experience in a shop environment.
- Minimum of 3 years of customer service experience.
- Hands-on heavy construction equipment experience is strongly preferred.
- Working knowledge of specific mechanical training with demonstrated ability to motivate and lead.
- Strong interpersonal and communication skills with the ability to effectively interact at all levels of the organization.
- Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office applications.
- Standing, bending, crouching, twisting, pulling, pushing, and lifting to 80 lbs., routinely 20-50 lbs.
Nice To Haves
- Experience with parts or rental operations is a plus.
Responsibilities
- Lead and oversee the daily operations of service department, including service repairs and customer service.
- Manage and develop technicians within the assigned branch.
- Serve as the primary point of contact for customer inquiries, escalations, and support needs.
- Maintain a safe working environment, ensuring safety practices and procedures are being followed.
- Ensure the showroom, shop, yard, and equipment are clean, organized, and well maintained.
- Promote a positive, professional, and collaborative workplace culture.
- Schedule and prioritize equipment repairs to meet customer timelines and maximize technician productivity.
- Ensure work orders are completed accurately, efficiently, and on time.
- Coordinate shop workflow and communicate clearly with customers regarding service status.
- Ensure customer and company equipment is kept in good condition.
- Regularly evaluate all service equipment & tool needs and propose solutions.
- Perform other duties as assigned.
Benefits
- Medical, dental and vision plans
- HSA and FSA options
- Company-paid life insurance
- Short- and long-term disability plans
- 401(k) plan with company match
- Tuition reimbursement benefits
- Monday-Friday schedule
- Generous paid time off
- 8 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
