Service Manager

Tech-24 A Commercial Food Service Repair Company Inc • Ashland, VA

13d • $93,000 - $99,800

About The Position

As part of the 123 team and boarder Tech24 network, the Service Manager plays a critical role in minimizing equipment downtime and ensuring customers' operations run efficiently and safely. The ideal candidate is self-motivated, dependable, and comfortable leading a team of technicians, while representing the company with professionalism and integrity. This role requires strong technical expertise, attention to detail, and a commitment to delivering exceptional customer service in the field.

Requirements

• 3 years of prior management experience required
• Excellent computer knowledge and the ability to use most Microsoft Office programs such as: Word, Excel, Outlook and any new operating system
• Excellent written and verbal communication skills
• Valid driver’s license and clean driving record
• Observe all company procedures and safety rules

Responsibilities

• Manage customer special needs and projects
• Manage field service technicians and office support staff to ensure quality of work, appearance and professionalism
• Assist Dispatcher with technician schedules and maintain communication between office and field
• Review and evaluate technician’s operational performance
• Assist with the development of technician’s skills and hiring additional manpower as needed
• Review and approve time-sheets for hourly employees
• Understanding of contractual agreements, operational parameters for each contract and warranty customer

Benefits

• Weekly Pay – Reliable pay, every week
• Fully Equipped for Success – Company vehicle, gas card, uniforms, and phone provided
• Work-Life Balance – Generous paid time off, paid holidays, and your birthday off
• Comprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)
• Company-Paid Protection – Long-term disability and basic life insurance at no cost to you
• Comprehensive Training Opportunities - Advance your skills through manufacturer certified programs, company training, or a blend of both
• Retirement Planning Made Easy – 401(k) with company match and immediate vesting
• Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees