Service Manager

Integrity Facility Solutions Inc•Evansville, IN

4h•Onsite

About The Position

Integrity Facility Solutions is seeking a Service Manager to lead and own day-to-day service operations, personnel accountability, and client satisfaction across assigned janitorial accounts. This role serves as the primary operational leader for field teams and service execution, ensuring services are delivered consistently, efficiently, and in alignment with company standards and client expectations. The Service Manager is responsible for service quality, staffing continuity, leadership development, client relationships, labor awareness, and team accountability. This is not a coordinator role—we are looking for someone who takes ownership, makes sound decisions, leads people well, and solves problems proactively rather than pushing them upward unnecessarily. The right person will be confident in leading people, comfortable handling difficult conversations, and willing to step into operations directly when needed to protect client commitments and maintain service standards. We are looking for someone who can keep morale strong with a “let’s get it done” attitude in a company that rewards individual contributions and believes in working hard while still enjoying what we do.

Requirements

Proven experience in management, operations, or a similar leadership role
Strong leadership ability with confidence in holding people accountable
Excellent organizational skills and strong attention to detail
Superior communication skills, both verbal and written
Ability to work constructively with a wide range of personalities
Familiarity with business operations, labor management, and financial awareness
Strong follow-through, initiative, and ability to work with minimal direction
Professional appearance and the ability to maintain a positive, consistent image
Flexibility and the ability to move quickly between projects and priorities
Customer-focused mindset with strong judgment and problem-solving ability
Intermediate skill level in Microsoft Word and Excel
Ability to commute to the Evansville / Newburgh, IN area
In-person work required

Nice To Haves

Bilingual (English/Spanish) skills are highly preferred
A Bachelor’s degree in Business, Management, or a related field is preferred, but not required. Equivalent leadership experience is strongly considered.
Candidates should be comfortable leading people, managing service operations, solving problems independently, and maintaining strong client relationships.

Responsibilities

Oversee daily service operations across assigned client accounts
Ensure service quality, staffing coverage, and adherence to contract scopes
Address service issues, quality concerns, and corrective actions proactively
Support account onboarding, transitions, service changes, and operational continuity
Maintain visibility into field execution, staffing risks, and service consistency
Step into field operations when necessary for account startups, staffing shortages, urgent coverage needs, or service recovery situations
Lead and develop Night Supervisors, field leadership, and operational staff
Set clear expectations, provide coaching, and conduct performance conversations
Support hiring, onboarding, training, and retention efforts
Address attendance, performance, conduct, and accountability issues consistently
Build a culture of ownership, professionalism, and leadership accountability
Serve as the primary point of contact for client relationships and service communication
Address and resolve client concerns in a timely, professional, and solution-focused manner
Conduct site inspections, walkthroughs, and client meetings as needed
Maintain strong client relationships that support retention, satisfaction, and growth
Oversee staffing levels, scheduling practices, and service coverage planning
Monitor labor hours, overtime usage, staffing efficiency, and workforce stability
Support budget awareness and cost control related to service operations
Review payroll inputs, labor reporting, and attendance trends for accuracy
Improve operational systems, processes, and best practices
Help ensure operations remain compliant, efficient, and scalable
Identify recurring issues, operational risks, and improvement opportunities
Support implementation of new systems, tools, and operational standards
Perform quality controls and monitor key operational performance indicators