Service Manager - Dealership Experience Wanted
About The Position
Are you a hands-on service leader who knows how to balance people, process, and performance? Do you take pride in keeping equipment running, teams motivated, and customers confident? Leppo Rents is looking for a Service Manager to lead our service department and play a key role in driving operational excellence, technician success, and customer satisfaction. This isn’t just about managing repairs — it’s about leading a team, improving uptime, and making a real impact at the location level. Standard Business Hours: 6:30am - 5:00 pm Monday through Friday Why Join Leppo Rents? At Leppo, our people are the reason we continue to be recognized as a best place to work year after year. When you join our team, you’re stepping into a company that genuinely invests in its leaders. Leadership with influence – You’ll partner closely with Rental, Sales, and Parts to support location profitability and customer success Strong support & resources – Modern service systems, OEM standards, and a team that values quality work Career growth – Paid training, leadership development, and opportunities to grow with the organization A culture that means it – We live by The Leppo Way : We meet our commitments We are thorough We make good decisions We ask questions Competitive pay & incentives –quarterly & annual performance-based bonuses Work that matters – Your leadership directly improves safety, efficiency, and customer experience
Requirements
- 5+ years of service and maintenance experience
- 3+ years in a supervisory or management role
- Strong leadership, coaching, and communication skills
- Solid understanding of diesel engines, hydraulics, and construction equipment
- Comfort using service software and basic Microsoft Excel
- A customer-first mindset with a passion for team development
Nice To Haves
- Trade school or technical certifications are a plus
Responsibilities
- Leading daily service operations and technician workflow
- Managing diagnostics, repairs, and preventative maintenance for customer and rental fleet equipment
- Driving key performance metrics like turnaround time, technician productivity, and equipment uptime
- Ensuring work meets OEM and company quality standards
- Coaching, developing, and motivating technicians to exceed expectations
- Partnering cross-functionally to prioritize work and meet business demand
- Promoting a strong safety-first culture
- Supporting warranty claims, service communication, and customer relationships
Benefits
- Performance-based quarterly & annual bonuses
- Medical, dental, vision, FSA/HSA
- Life insurance, short- & long-term disability
- 401(k) with company match
- Paid holidays, PTO, floating holiday, community time off & parental leave
- Wellness incentive bonus
- Paid training & development
- Product & service discounts
- Branded apparel allowance (twice a year!)
- Celebration luncheons & milestone anniversary gifts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
