Dealership Service Writer

GREENMARK EQUIPMENT LLC•Holland, MI

6d•Onsite

About The Position

GreenMark Equipment is the premier John Deere dealership in Southwestern Michigan and Northern Indiana with 17 locations to serve our customers. We are committed to providing value-added equipment solutions through our sales, service and support to farmers, commercial businesses, large property owners and homeowners. GreenMark Equipment is built on integrity, quality products, a highly trained team, and offering quality service at competitive prices. Are you detail orientation? Do you have experience working in a service department and enjoy working with customers? If you answered YES, then we want YOU to apply! Service Writers are detail oriented and keep customers updated on the progress of their repair. Thats why GreenMark offers the following benefits and resources: Health insurance starts on your first day of employment 401k with company match Paid Holidays Paid Time Off Competitive wages Company paid uniforms Continued training through John Deere Advancement opportunities Employee discounts Purpose: Assists the service manager in maintaining accurate and on-time reports and records relative to the service departments operation within the dealership. Answers customer inquiries about service work and generates repair quotes. Prepares and manages work orders to ensure technicians have work in front of them.

Requirements

Experience working in a service department
Experience with basic accounting practices
Experience with basic computer functions
Experience working cooperatively in a team environment
Experience communicating effectively
High School Diploma, GED, or equivalent experience required

Nice To Haves

Associates degree preferred

Responsibilities

Fields internal and external customer inquiries to the Service Department
Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
Updates customer profiles using equipment, hours, or other information from the customer work order
Maintains service accessories and supplies and prepares replacement orders
May prepare Service Technician labor performance, productivity, and efficiency reports
May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
May participate in Service EDUCATE Training programs required for the development of skills and knowledge
Maintains a clean work area and performs work in a neat and orderly fashion
Follows all safety rules and regulations in performing work assignments
Maintains knowledge of John Deere and competitive products