Service Writer Personnel for busy Toyota Dealership

JACKSON AUTOMOTIVE GROUP LLC - ANBTX9835 • Corvallis, OR

5d • Onsite

About The Position

An automotive service advisor's primary role is to act as a bridge between customers and technicians, ensuring smooth and efficient vehicle repairs and services. They handle customer inquiries, explain repairs in understandable ter Manage scheduling, while also relaying customer concerns to technicians.

Requirements

• Clean DMV record required for this position.
• Prior dealership experience is a must.
• Working Saturdays is required upon rotation
• An automotive service advisor's primary role is to act as a bridge between customers and technicians, ensuring smooth and efficient vehicle repairs and services. They handle customer inquiries, explain repairs in understandable ter Manage scheduling, while also relaying customer concerns to technicians.
• Working with technicians:
• Briefing mechanics on customer needs, explaining problems, and relaying any specific requests or concerns.
• Providing customer service:
• Addressing customer inquiries, resolving any issues, and ensuring customer satisfaction.
• Understanding automotive mechanics:
• While not necessarily a mechanic, service advisors need a basic understanding of how vehicles work and the types of repairs commonly performed.
• Managing schedules and paperwork:
• Keeping track of appointments, managing repair timelines, and ensuring accurate record-keeping.
• Selling services and parts:
• Presenting repair recommendations and suggesting additional services or parts that may be needed.
• Troubleshooting and diagnosis:
• Assisting with diagnosing problems, working with technicians, and determining the best course of action for the repair.
• Ensuring customer satisfaction:
• Addressing any complaints or concerns in a timely and professional manner
• Communicating with customers:
• Listening to customer concerns, explaining potential issues, and providing clear and concise explanations of repair recommendations.
• Managing the service process:
• Coordinating appointments, taking customer information, and ensuring the vehicle is ready for service.

Responsibilities

• Briefing mechanics on customer needs, explaining problems, and relaying any specific requests or concerns.
• Addressing customer inquiries, resolving any issues, and ensuring customer satisfaction.
• Keeping track of appointments, managing repair timelines, and ensuring accurate record-keeping.
• Presenting repair recommendations and suggesting additional services or parts that may be needed.
• Assisting with diagnosing problems, working with technicians, and determining the best course of action for the repair.
• Addressing any complaints or concerns in a timely and professional manner
• Listening to customer concerns, explaining potential issues, and providing clear and concise explanations of repair recommendations.
• Coordinating appointments, taking customer information, and ensuring the vehicle is ready for service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed