Service Writer Personnel
About The Position
Newport Toyota is looking for motivated person to act as a liaison between customers and the technical team in our dealership.Customer service: Greet customers, listen to concerns, and provide a friendly experience. Technical diagnosis: Use technical knowledge to identify problems, which may involve asking questions or performing a visual inspection. Prepare a repair order that includes cost, time, and labor estimates. Schedule service appointments and check-ups. Explain service outcomes and answer questions. Advise customers on how to care for their vehicles and maintain them according to manufacturer specifications. Ensure excellent quality of service. Should have strong organizational, communication, and interpersonal skills, as well as general computer skills. Great Team to work with , Great Pay Plan , Apply @ Newport Toyota
Requirements
- Strong communication skills, both written and verbal
- Strong customer service skills in order to handle customer complaints and questions effectively
- Critical thinking, organization, time management and problem-solving skills to perform their job successfully
- Knowledge of digital technology including the ability to use the internet and the appropriate software
- Ability to interpret technical terms to the customers
- Patience to cope with different customers’ personalities
- Decision-making skills
- Proficiency with industry-specific software
- Analytical thinking
Responsibilities
- Greet customers, listen to concerns, and provide a friendly experience.
- Use technical knowledge to identify problems, which may involve asking questions or performing a visual inspection.
- Prepare a repair order that includes cost, time, and labor estimates.
- Schedule service appointments and check-ups.
- Explain service outcomes and answer questions.
- Advise customers on how to care for their vehicles and maintain them according to manufacturer specifications.
- Ensure excellent quality of service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
