SERVICE WRITER

MB Tractor & Equipment • South Windsor, CT

12d • Onsite

About The Position

The Service Writer helps to deliver exceptional value and satisfaction to our customers on a continuous basis. Responsible for determining, leading and overseeing the service needs of customers calling and visiting the store.

Requirements

• Education: HS or equivalent. Tech preferred.
• Experience: 3-5 years Customer service, service advisor and or parts distribution experience.
• Specific Skills: Computer software skills, Telephone skills, Interpersonal skills.
• Specialized Knowledge, Licenses, etc.: Mechanical knowledge, service tracking software.
• Working Conditions: Normal store conditions including occasional service bay and external activities, computer and telephone operations, counter work.

Responsibilities

• Communicates with customers by phone and in person regarding cost and delivery as well as the status of service work orders. Explains any need for additional work and obtains permission.
• Opens and closes work orders for service based on customer needs using the prescribed software and hardware following established procedures.
• Schedules and coordinates the activities of service mechanic(s) assigned to the store. Generates internal work orders for “Build to Stock”.
• Exercises judgment in Customer Satisfaction issues. Seeks approval from supervisor when required.
• May assist in other areas (parts or rentals) as required.
• Coordinates and communicates with other store personnel as needed.
• Ensures safe operating conditions and practices at the store.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED