SERVICE WRITER

MB Tractor & EquipmentSouth Windsor, CT
12dOnsite

About The Position

The Service Writer helps to deliver exceptional value and satisfaction to our customers on a continuous basis. Responsible for determining, leading and overseeing the service needs of customers calling and visiting the store.

Requirements

  • Education: HS or equivalent. Tech preferred.
  • Experience: 3-5 years Customer service, service advisor and or parts distribution experience.
  • Specific Skills: Computer software skills, Telephone skills, Interpersonal skills.
  • Specialized Knowledge, Licenses, etc.: Mechanical knowledge, service tracking software.
  • Working Conditions: Normal store conditions including occasional service bay and external activities, computer and telephone operations, counter work.

Responsibilities

  • Communicates with customers by phone and in person regarding cost and delivery as well as the status of service work orders. Explains any need for additional work and obtains permission.
  • Opens and closes work orders for service based on customer needs using the prescribed software and hardware following established procedures.
  • Schedules and coordinates the activities of service mechanic(s) assigned to the store. Generates internal work orders for “Build to Stock”.
  • Exercises judgment in Customer Satisfaction issues. Seeks approval from supervisor when required.
  • May assist in other areas (parts or rentals) as required.
  • Coordinates and communicates with other store personnel as needed.
  • Ensures safe operating conditions and practices at the store.
  • Other duties as assigned.
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