Service Writer

Parallel Ag•Marshall, MO

4d•Onsite

About The Position

The Service Writer position assists the Service Manager with the administrative portion of customer service care within the service department. This position is responsible for ensuring the accuracy of all repair orders (ROs) throughout the life cycle of the repair order. This position handles adding new customers, adjusting technical time on the ROs, collecting payment from customers as they come in or with COD payments. The position will maintain both internal and external customer relations and support the work of the other departments in the dealership as requested.

Requirements

Prefer High School Diploma/GED, Associate's or higher degree
Prior Service Writer experience is preferred
Proven ability to establish and maintain positive working relationships with co-workers and customers
Ability to manage the completion of duties in a timely manner
Must be able to work overtime as needed
Display a high level of initiative, effort, and commitment towards completing work efficiently
Must be able to multi-task
Demonstrate excellent customer service abilities
Be knowledgeable with Microsoft Excel, Google Docs, and basic computer functions

Responsibilities

Ensure quality of open ROs; all information is correct and/or updated accordingly.
Reviewing customer account information
Ensuring all equipment information is documented on the RO
Assisting techs or manager with descriptions of the failure or service needed
Ensures that the proper condition and labor codes has been recorded on the RO
Prepare invoices and finalizes the transaction with the customer, then closes the RO.
Type in the information pertaining to the failure or service needed
Verify type of repair
Ensure meter readings are included
Verify that each machinery condition is ready to settle
Close each condition separately
Maintain and follow-up open ROs
Weekly check work in progress (WIP) to determine the status of the RO
Search and update old ROs, ensuring they are not lost in the system
Assist Service Manager with other administrative duties
Researching technician's time to ensure accuracy and readiness for payroll processing
Updating customer information as necessary
Filing records
May assist in running reports