Service Manager - Concord, NH

VIP Auto • Concord, NH

9d • Onsite

About The Position

The Service Manager must be an inspirational leader who lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by setting expectations such that VIP team members deliver an exceptional experience for every customer. The role fulfills VIP’s vision where all VIP Professionals love their jobs because they are appreciated, well-prepared, enjoy serving others, and find personal success as a member of the VIP family. The Service Manager creates a working environment aligned with VIP’s team culture that attracts and recognizes high-performing, career-minded people, encourages engagement from everyone, and fosters personal growth. Additionally, the Service Manager maintains a safe workplace and ensures compliance with all policies and federal, state and local regulations.

Requirements

• Strong people management and leadership skills, motivational, supportive, assertive and decisive
• Excellent verbal and written communication
• Sound business sense, with the ability to analyze, prioritize, identify and implement solutions
• Strong organization and time management skills
• A comprehensive understanding of automotive servicing and the industry
• Two years related experience in automotive service management
• Completion of two-year college or technical school program recommended
• Or an equivalent combination of education and experience
• Current, valid driver’s license issued in state of residence
• Equipment Safety Certification
• ASE Certification C1– Service Consultant required
• State Inspection License Required (where applicable)

Nice To Haves

• ASE Certification P2 – Parts Specialist recommended
• ASE Certification G1 – Maintenance and light repair recommended

Responsibilities

• Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
• Team Building: Build an Extraordinary Team that delivers a different and better customer experience to every customer by hiring the best associates, developing a superior team through required training (LMS, vendor, T.I.A. basic automotive service certification), career pathing, and encouraging ASE certifications. Ensure proper scheduling of the team to meet customer needs, effectively communicate with the team through daily huddles and bi-monthly store meetings, and monitor e-mail for customer appointments and communication.
• Train, support and deliver the 5 for 5 process to educate customers about their vehicle’s conditions and partner with them on necessary solutions.
• Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order.
• Attend off site meetings and training sessions as needed, typically, several times per year.
• Facility and Equipment Maintenance: Ensures satisfactory maintenance, appearance, and condition of facility and equipment to comply with security, safety, and environmental codes and ordinances, ensuring the team has the resources they need. Manages daily preparation and securing of the location, service desk, and equipment, and ensures appropriate steps are taken to maintain a clean service department and inspects customer waiting area and parking lot for cleanliness. Facility or equipment issues should be entered into the facility or equipment database.
• Procedural Compliance: Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.
• Additional Responsibilities: Communicates with other levels of management as needed to ensure compliance with service standards and company policies. Serves as policy administrator in assigned location.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree