Service Manager

Environmental Products Group Inc•Pompano Beach, FL

35d•Onsite

About The Position

Join the Team That Keeps Things Moving! Are you ready to be part of something big? Environmental Products Group (EPG) is celebrating 25 years of excellence as the Eastern United States go-to heavy equipment dealer. With 8 locations, a stellar reputation, and a strong service culture, we’re the leaders in top-tier municipal and infrastructure equipment. But what really sets us apart? Our people. We’re hiring an experienced Service Manager to join our Pompano Beach Service Team. Reporting to the Regional Service Operations Director, this role offers the chance to take ownership of a growing service operation and lead a talented team of technicians. You’ll be responsible for driving productivity, maintaining high service standards, optimizing shop processes, and building strong relationships with both customers and internal partners.

Requirements

3+ years of experience managing service operations
Strong written and verbal communication abilities
Comfort working in a fast-paced, dynamic environment
Exceptional organization, attention to detail, and the ability to mentor others
The ability to build strong, professional relationships with customers and your team
Basic computer literacy
A positive, approachable attitude
Foundational knowledge of OSHA requirements
A valid driver’s license
A can-do mindset and tackles their work with enthusiasm and determination
Commitment to excellence, the ability to learn quickly, and the drive to excel in a dynamic, fast-paced setting

Nice To Haves

Preferred experience with CDK software

Responsibilities

Leading the service department and fostering a strong, collaborative team culture
Creating and managing training programs that support continuous improvement
Building meaningful customer relationships and serving as a trusted point of contact
Ensuring high customer satisfaction and resolving concerns effectively
Managing warranty processes, from repair accuracy to claim submission
Coordinating service scheduling to optimize workflow and turnaround times
Maintaining a safe, clean, and efficient work environment
Overseeing hiring decisions, performance coaching, and disciplinary actions
Monitoring technician productivity and ensuring high-quality repair standards
Managing shop equipment, tools, and software subscriptions
Completing additional tasks that support service operations