Service Manager - EAG Ford Mount Pleasant

EAG Automotive•Mount Pleasant, TX

1d•Onsite

About The Position

EAG Ford Mount Pleasant is looking for a Service Manager to run our service department. This is a leadership job with real ownership — you'll own the department's gross, the customer experience, and the growth of your people. We're an 8-store group with room to move up, and we back our managers with the training and tools to win.

Requirements

3+ years managing or assistant-managing a dealership service department; Ford experience is a strong plus
A proven track record of growing hours per RO, gross, and CSI — be ready to talk numbers
Strong with a DMS (CDK, Reynolds, or similar) and comfortable reading a financial statement
A leader people want to work for: direct, fair, and on the drive, not behind a desk
Valid driver's license and clean driving record

Nice To Haves

Ford experience is a strong plus

Responsibilities

Run the day-to-day operation of the service drive, shop, and appointment process
Own the service P&L: labor and parts gross, effective labor rate, hours per RO, technician proficiency, and expense control
Hire, train, and develop advisors and technicians, and build a bench so we're never short-handed
Set daily and monthly goals with the advisor team and hold one-on-ones that actually change performance
Drive CSI and online reviews by fixing it right the first time and handling problems before they escalate
Keep the shop loaded through effective dispatching, appointment control, and multi-point inspection follow-up
Manage Ford warranty policy, claim submission, and recall/open-campaign completion, and stay ready for a warranty audit
Partner with parts, sales, and the GM to keep the whole store running together
Maintain a safe, clean, compliant shop