Service Manager

“TWG”•Tulsa, OK

10h•Onsite

About The Position

TWG is a group of industry-leading producers of quality winches, hoists, gear drives, and electronic monitoring systems for global industrial applications. The seven brands comprising TWG include Tulsa Winch, Rufnek, Greer, dp Winch, Gear Products, Pullmaster, and LANTEC. This position reports to the Manager, Quality & Safety and is responsible for providing technical support to customers for warranty and service on TWG products. TWG is known worldwide for innovative products and solutions designed and manufactured to high-quality standards and delivered on time, serving diverse applications in industries such as oil and gas, utilities, towing and recovery, construction, marine, forestry, and mining. The company attributes its success to the creativity, commitment, and enthusiasm of its employees.

Requirements

Associate’s degree in Business, Engineering, or related field.
2-5+ years of successful supervisory experience, or a combination of education and experience.
History of working with geared, technical, and/or hydraulic applications.
Must be able to travel as required and/or directed.

Nice To Haves

Bachelor’s Degree in Business, Engineering, or related field.

Responsibilities

Manages the daily operation of the Service Department, including warranty work, parts orders, returned goods, and resolving customer concerns.
Manages the daily work, overall direction, mentoring, training, and evaluation of assigned department employees.
Works with engineering, manufacturing, and sales to resolve warranty and/or quality concerns.
Keeps accurate, detailed records of service calls, sales orders, RMA's, warranties, and credits according to company practices.
Provides customer training on TWG product applications as needed.
Initiates action to prevent problems, documents quality problems, contributes to problem solutions, verifies implementation of solutions, and controls further processing when a problem is identified, in accordance with ISO procedures.
Protects the environment, including preventing pollution and identifying areas for correction or improvement.

Benefits

401(k) savings plan with employer contributions
Medical, dental, and vision insurance
Wellness programs
Health savings account
Health care and dependent care flexible spending accounts
Company-paid short-term disability and long-term disability
Company-paid employee basic life and AD&D insurance
Supplemental employee and dependent life insurance
Optional accident, hospital indemnity, and critical illness insurance
Adoption, surrogacy, and fertility benefits and assistance
Commuter benefits
Parental, military, jury duty, and bereavement leaves of absence
Paid time off
Business travel services
Employee discounts
Employee assistance program (includes company-paid counseling sessions and legal services)