Service Manager - Waterville, ME

VIP Tires & Service•Waterville, ME

1d•Onsite

About The Position

The Service Manager must be an inspirational leader who lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by setting expectations such that VIP team members deliver an exceptional experience for every customer. This role fulfills VIP’s vision where all VIP Professionals love their jobs because they are appreciated, well-prepared, enjoy serving others, and find personal success as a member of the VIP family. The Service Manager creates a working environment aligned with VIP’s team culture that attracts and recognizes high-performing, career-minded people, encourages engagement from everyone, and fosters personal growth. Additionally, the Service Manager maintains a safe workplace and ensures compliance with all policies and federal, state and local regulations.

Requirements

Strong people management and leadership skills, motivational, supportive, assertive and decisive.
Excellent verbal and written communication.
Sound business sense, with the ability to analyze, prioritize, identify and implement solutions.
Strong organization and time management skills.
A comprehensive understanding of automotive servicing and the industry.
Two years related experience in automotive service management.
Completion of two-year college or technical school program recommended.
Or an equivalent combination of education and experience.
Current, valid driver’s license issued in state of residence.
Equipment Safety Certification.
ASE Certification C1– Service Consultant required.
State Inspection License Required (where applicable).

Nice To Haves

ASE Certification P2 – Parts Specialist recommended.
ASE Certification G1 – Maintenance and light repair recommended.

Responsibilities

Prioritize workplace safety by following all safety policies, completing safety-related training, locking out unsafe equipment, and reporting any unsafe conditions or actions to management.
Build an extraordinary team that delivers a different and better customer experience.
Hire the best associates in the area.
Develop a superior team by ensuring associates complete required LMS training, vendor training, and T.I.A. basic automotive service certification.
Career path with associates during structured coaching sessions.
Sign up associates for and provide study material for applicable ASE certifications.
Properly schedule the team to meet customer needs during all hours of operation.
Effectively communicate with the team through daily huddles and bi-monthly store meetings.
Monitor email frequently for customer appointments and communication.
Train, support, and deliver the 5 for 5 process to educate customers about their vehicle’s conditions and partner with them on solutions.
Control the dispatching and assignment of work orders to technicians, prioritizing the first available technician who can perform the work properly.
Attend off-site meetings and training sessions several times per year.
Ensure satisfactory maintenance, appearance, and condition of the facility to comply with security, safety, and environmental codes and ordinances.
Ensure satisfactory maintenance, appearance, and condition of equipment, providing the team with necessary resources.
Manage daily preparation of the location, service desk, and equipment before business hours, and secure the location and unclaimed customer vehicles at close of business.
Ensure appropriate steps are taken to maintain a clean service department throughout the business day.
Inspect the customer waiting area and parking lot for cleanliness daily before opening.
Enter any facility or equipment issues into the facility or equipment database.
Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures.
Communicate with other levels of management as needed to ensure compliance with service standards and company policies.
Serve as policy administrator in the assigned location.