Service Manager

Cleveland Brothers Equipment Co•Cranberry Township, PA

25d

About The Position

In accordance with management directives this position provides supervision to a diversified work force, including the Main Shop, consisting of Service Supervisors, and hourly clerical employees, to ensure that all job assignments are carried out in the most efficiently prescribed means possible while reaching the highest attainable degree of quality and delivery performance.

Requirements

Comprehensive knowledge of construction equipment repair procedures and their application
Thorough understanding of Company/contract practices and policies in relation to the direction of the work force.
Effective verbal and written communication skills
Ability to meet deadlines and handle multiple tasks
Ability to learn new systems and processes
Solid computer skills with a working knowledge of Microsoft Office products
Ability to read, understand, interpret and convey technical information
Strong customer service orientation.

Responsibilities

Effectively manage service personnel
Maintain existing sales and increase sales to existing and new customers.
Maintain high level of customer satisfaction by identifying and resolving problems promptly.
Manage service expenses and profitability.
Maintain service Key Process indicators (KPI) results to acceptable levels.
Effectively manage work in process (WIP) by ensuring work orders are closed in accordance with established timelines.
Conduct regularly scheduled safety meetings and enforce all safety policies and procedures.
Investigate and report on job related accidents or safety concerns.
Coordinate outside vendor repair work with shop work in progress.
Ensure all warranty requirements are met.
Actively enforce all Company policies and procedures.
Conduct performance evaluations.
Assign building maintenance duties on daily basis.
Operate basic office equipment.
Perform other work related duties as assigned.