Service Manager - East County

Liberty Military Housing • Lakeside, CA

2d • Onsite

About The Position

Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee-owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another’s diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families. We’re always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you’re ready to grow your career, take a look at our current job openings and become an employee-owner at Liberty Military Housing.

Requirements

• Position requires 2 or more years’ experience in residential property management or a role with extensive customer service.
• Ability to operate a motor vehicle (valid license required).
• Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.
• Ability to travel to other regional locations for work, training, meetings and other work-related activities.

Nice To Haves

• Prior experience with supervising one or more staff members preferred.
• Prior work with vendors or ordering services (appliances, plumbing, and electrical) preferred.
• Proficiency and working knowledge of personal computers, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).

Responsibilities

• Schedules and conducts home inspections as it relates to the move in/out process, including pre-move in, move out, and final inspections.
• Coordinates maintenance staff and vendor schedules to align with move in deadlines.
• Maintains and monitors the make-ready boards to ensure work is accurately distributed and meets completion time lines.
• Provides residents with any charges related to move out/final inspection results.
• Works in conjunction with maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.
• Trains and supervises other staff members regarding inspections and other service related tasks.
• Schedules and monitors water intrusion which includes communicating to residents, follow up and 3-day notices.
• Responsible for resident follow up to ensure services rendered have been completed according to LMH standards and meet resident’s satisfaction.
• Address and follow up on customer service concerns from Satisfacts survey.
• Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.
• Maintains various reports, systems or logs (Keytrak, pest control, vendor/product logs, etc.).
• Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).
• Composing and distributing of correspondence/notices (3-day, move out charges, water intrusion, other important resident notices that pertain to maintenance services, etc.).
• Participates in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH’s quality standards.
• Complies with all federal, state and local applicable laws, including Fair Housing, OSHA safety regulations, local applicable laws regarding health, safety or environment, and LMH Standard Operating Procedures and Policies.

Benefits

• Platinum-Level Medical, Dental & Vision Coverage with affordable premiums
• Employee Stock Ownership Plan (ESOP) become an employee owner with retirement savings
• 401(k) Retirement Plan with Company Match
• Education Reimbursement up to $5,250 per year
• Generous Paid Time Off, including vacation, sick time, and 11 paid holidays
• Wellness Benefits, including free gym access and additional wellness programs
• Quarterly & Monthly Bonus Incentives
• Career Growth Opportunities, Unlock your potential with immersive, hands-on training designed to elevate your skills, help you advance, and build a rewarding long-term career with a company that truly invests in your future
• Life and AD&D Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees