Service Manager -Fargo

Singer Industrial•West Fargo, ND

3d•Onsite

About The Position

The primary responsibility for the Service Manager is the supervision of the day-to-day activities of the Service Department. This role involves providing direction to the department's personnel, promoting the department's growth and development, while maintaining profitability and keeping expenses within budget.

Requirements

Fluid Power Degree or Equivalent Experience
Strong Mechanical Background
Highly Motivated Self-starter
Excellent Customer Service & Communication Skills (verbal & written)
Proficient with Planning and Organization

Nice To Haves

Hydraulic Background Preferred
Service writing: 1 year (Preferred)
Hydraulics: 1 year (Preferred)
Mechanical knowledge: 1 year (Preferred)
Customer service: 1 year (Preferred)

Responsibilities

Monitor schedule and dispatch work orders.
Maintain acceptable levels of applied time.
Primary contact for all service related phone calls and assist front counter phone calls as needed.
Provide technical support for service related items from walk-in customers.
Perform shop labor estimates and quote in-house repairs, and upon approval, purchase the necessary repair parts or replacement components and reschedule assembly time.
Promote additional sales through repairs and field service, i.e. filters, P.M. programs, system upgrades, etc.
Assist with overflow service work when necessary.
Bill out shop and field service projects.
Maintain quality control and professional appearance of all shop service work.
Assist in training and development of service personnel.
Promote teamwork attitude among service personnel and all other company employees.
Provide assistance in development of sales strategies to penetrate new and existing markets.
Maintain acceptable shop appearance.
Other duties as assigned by Management.