Service Manager

American Pest•Alexandria, VA

2d•Onsite

About The Position

American Pest is seeking an experienced pest control professional to step into the role of Service Manager. This position offers the opportunity to lead a team of technicians, solve problems, and elevate service standards. The company welcomes individuals from all backgrounds, recognizing that diverse perspectives strengthen the team and the organization. American Pest is committed to helping employees build lasting careers through a comprehensive benefits package that supports health, financial security, and work-life balance.

Requirements

Minimum of 3 years in the pest control industry.
Current state-issued pest control registrations, licenses, and certifications.
Firm understanding of customer service and de-escalation.
Ability to hold team accountable (daily check-ins, goal setting, performance management).
Ability to safely move about customer locations, ascend/descend stairs and ladders to service out-of-way areas, and position self to conduct service under/around furniture, equipment, and tight spaces.
Ability to safely move items and equipment weighing up to 50 pounds.
Ability to work outdoors in all regular seasonal weather conditions.
Technical proficiency with computers, smartphones, PestPac (preferred).
A valid driver's license with an acceptable driving record.
Ability to read, write, speak, and comprehend English.
Good oral and written communication skills.
Solid attention to detail.
Legal eligibility to work in the U.S.
Availability to work a flexible schedule (typical hours range between 6:00 a.m. and 6:00 p.m. with occasional exceptions).
Availability to work some weekends.
High school degree or equivalent.

Nice To Haves

Experience leading technicians.
PestPac proficiency.

Responsibilities

Lead and support a team of 8-12 technicians serving residential and commercial customers.
Ensure the team operates safely, consistently, and meets high standards.
Oversee day-to-day field operations.
Provide ongoing coaching and development for technicians.
Ensure service quality and customer experience remain strong across routes.
Occasionally assist with evaluating new customer needs and recommending pest management solutions.
Ensure service activities are properly documented.
Complete required reports and operational records accurately and on time.

Benefits

Blue Cross Blue Shield medical PPO options
Delta Dental and Vision
Prescription drug program
Flexible Spending Accounts (FSA) for medical and childcare expenses
Health Savings Plans (HSA) available with qualified plans
Competitive hourly compensation with overtime above 40 hours
401(k) Savings Plans (Traditional & Roth)
Life insurance and short-term disability 100% company paid (with options to buy up)
Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options
Stable, year-round employment with opportunities for growth
Paid training
A take-home company vehicle for field positions
Paid time off and eight paid holidays
A peer-to-peer employee recognition program
Opportunities for advancement