Service Manager - Northport

Empower Rental GroupNorthport, AL
Onsite

About The Position

Empower Rental Group is hiring a Service Manager in the Northport, Alabama branch! Empower Rental Group is a 36-location equipment rental company operating across the Southeast with over $300 million in OEC. Since launching in 2021, we have grown rapidly and continue to take market share. We are not maintaining — we are expanding.

Requirements

  • Excellent Customer Service Skills – for both internal and external customers.
  • Valid Driver's license with a clean driving record and the ability to drive Company vehicles per insurance requirements may be required on a case-by-case basis.
  • Achieves quality standards.
  • A minimum of 1 year of supervisory experience in managing a team is required.
  • Perform major repairs on heavy equipment.
  • Diagnose and troubleshoot fuel systems, electrical, and hydraulic system.
  • Must have own basic tools.
  • Proficient in computer skills with MS Outlook and Excel.

Responsibilities

  • Manage a team of field service technicians, providing proper direction & complete instruction to ensure all offsite equipment is inspected, repaired, documented, and maintained to the manufacturer’s specifications.
  • Accept internal & external client phone calls, emails & texts and effectively assist these clients with their equipment service needs.
  • Manages the level of not available and/or down fleet to meet organization goals.
  • Creates and manages an effective workflow in the shop.
  • Creates and maintains a shop environment that is safe, organized, and clean.
  • Effectively communicate complete customer, unit & job information to field service personnel.
  • Assist service technicians with the needed information, including but not limited to schematics, inspection forms, work orders, and service bulletins.
  • Maintain constant communication with active customers to resolve service issues, assist with questions, and increase customer satisfaction.
  • Maintain parts inventory for the location and all service vehicles for the location.
  • Quote service repairs for internal & external customers in tandem with our service sales representative.
  • Open and close job work orders for internal & external customers.
  • Invoice completed quotes/work orders within 72 hours of the completed job by the field service tech.
  • Assist in maintaining needed service reports.
  • Maintains a safe work environment.
  • Performs job functions safely at all times.
  • Participates in all safety meetings.
  • Communicates all concerns or violations to the appropriate manager(s) immediately.
  • Uses the proper Personal Protective Equipment when performing work duties.
  • An employee wears the proper shoes, glasses, gloves, ear protection, etc.
  • Employee is properly attired to perform their job safely (no loose-fitting clothes, unsafe jewelry, etc.)
  • Abides by all local, state, and Federal laws; reads, understands, and agrees to follow the policies outlined in the Company Safety Manual and Company Handbook.
  • Demonstrates behaviors aligned with Company’s Core Values at all times.
  • Assists in driving a continuous improvement strategy within the business to result in ongoing incremental gains in quality and efficiency.
  • Performs other related duties as assigned.

Benefits

  • Medical, Dental, and Vision plans
  • Weekly Pay
  • Boot Reimbursement Program
  • 401(k) with company match
  • Health Savings Account (HSA)
  • Employer-paid life insurance benefit with a "buy-up" option
  • Voluntary life, accident, and long-term Disability options
  • Employer-paid STD Disability benefit
  • Employee Assistance Program (EAP)
  • Paid Parental leave
  • Paid time off and paid holidays
  • Employee Referral program
  • Employee Sharing Program
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