Service Manager- Power & HVAC
About The Position
As a Service Manager at United Rentals, you will lead a major maintenance enterprise within the Power/HVAC Division. This role involves hiring and motivating a team of Service Technicians and Equipment Associates, as well as maintaining and repairing a variety of specialty rental equipment and support assets assigned to the Power/HVAC fleet to ensure safe operation and readiness for rental. You will collaborate closely with the Branch Manager to build a profitable location through your leadership, service and maintenance knowledge, and business management expertise. United Rentals, founded in 1997, is the world's largest equipment rental company, operating an integrated network of rental locations across North America, Europe, Australia, and New Zealand, including 49 states, every Canadian province, and Puerto Rico.
Requirements
- High school diploma or equivalent
- 3-5 years of operations and shop management experience with background in repairing and maintaining the equipment stated above
- Intermediate to advanced diagnostic and repair skills for mechanical, hydraulic, diesel, pneumatic and other systems
- Advanced knowledge of heavy equipment, the manufacturers’ warranty process, and the work order / time spent accounting process
- Experience on diesel, hydraulic and electrical systems that allows for independent assessment and diagnosis in most situations
- Valid driver's license with acceptable driving record
- Strong motivational and leadership skills
- Excellent customer service skills
- Strong knowledge of maintenance accounting and P&L
- Basic computer skills (Excel)
- This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures
Responsibilities
- Supervise the preventative maintenance, trouble shooting, and repair of a variety of equipment, including but not limited to the following: Silent Diesel Generators 20kw to 1.5MW; Air–Cooled Chillers 10 to 400 Tons; Rental Industry Air-Conditioners 5 to 40 Tons; Desiccant Dehumidifiers and Negative Air Machines; Electrical Distribution; Load Banks
- Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes
- Supervise Service Technicians, ensuring safety policies and procedures are followed at all times
- Build strong customer relationships through the delivery of high quality and timely customer service
- Apply United Rental policies to maximize productivity while maintaining a safe work environment in a clean, organized facility
- Manage the shop operating expenses
- Lead, plan, measure and continuous improvement of all service and maintenance performance metrics
- Meet on regular basis with Branch Managers, reporting any problems and discussing possible solutions
- Other duties assigned as needed
Benefits
- Paid Parental Leave
- United Compassion Fund
- Employee Discount Program
- Career Development & Promotional Opportunities
- Additional Vacation Buy Up Program (US Only)
- Early Wage Access through Payactiv (US Hourly Only)
- Paid Sick Leave
- An inclusive and welcoming culture
- Explore our comprehensive U.S. benefit offerings
- For Canadian benefits, click here
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
