Maintenance Supervisor

DTN Management•East Lansing, MI

11d•Onsite

About The Position

Our Service Department maintains the physical condition of each community. Your responsibilities will include leading a service team to exceed customer expectations and ensure asset preservation including, but not limited to, maintenance and preventative maintenance of all building systems, managing property annual operating budget, negotiating contracts for goods, services and replacements, training and creating accountability for your work team, completing resident work orders, maintaining community curb appeal, and preparing homes for new move-ins. We do these activities with respect for each other and the DTN brand. As a Service Manager, your primary responsibilities include: Plan and direct the activities of the service team Hire, train and evaluate, and appropriately discipline all direct reports Provide regular recommendations for property needs, including but not limited to, capital replacements, deferred maintenance, system’s needs, and improvement to customer service related to the service department Schedule all repairs, move-in turnover, capital projects to be completed pursuant to annual operating budget and/or need Plan and execute daily, weekly, and monthly strategy for maintaining customer service, work order completion, capital replacements, preventative maintenance, and site inspections Perform resident work orders daily ensuring the highest standards are maintained for the resident’s home and community Maintain property grounds through daily inspection, cleaning, maintenance, snow removal (in season) and preventative care Perform daily pool/spa inspections (in season) to ensure proper water chemistry and cleanliness of pool/spa area, and to ascertain needed repairs or improvements Maintain an organized, clean and safe work area Schedule and complete new move in turnover to include painting, cleaning and general maintenance Comply with all established site safety and hazardous communication standards Service and maintain independently all building systems and building components including electrical, plumbing, carpentry, drywall installation and repair, HVAC systems and appliances Perform regular site inspections to ensure quality of service, asset upkeep and DTN standards for property maintenance are being adhered to Maintain accurate records for all work orders, preventative maintenance and site inspections Demonstrate leadership in all interactions and in performance of essential job duties Abide by all local, state and federal Fair Housing guidelines Maintain confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts Perform on call as part of on call rotation

Requirements

High school diploma and/or equivalent work experience
4+ years’ experience as a maintenance repair technician, building contractor and/or trade school certificate of completion
Expert in repairing apartment building systems and maintenance to all components including plumbing, electrical, carpentry, HVAC and appliances demonstrated through passing maintenance application testing
HVAC knowledge and Universal EPA certification required
Reliable transportation to get to work and respond to on-call emergencies
The ability to exert 25 to 50 pounds of force frequently, and/or 10 to 20 pounds consistently
Availability to respond to after-hours emergencies and on call work orders
Basic tools required for maintenance
Language skills: Ability to read and interpret directions, manuals, instructions and company documents
Ability to write for routine reporting and correspondence
Ability to work a flexible work schedule any day of the week
Proficient with the use of electronic devices including tablets and computers, including Microsoft Windows and Office products

Nice To Haves

Previous supervisory experience preferred
Positive attitude and good verbal and written communication skills
The ability to communicate effectively and efficiently with residents, coworkers, supervisors and vendors

Responsibilities

Plan and direct the activities of the service team
Hire, train and evaluate, and appropriately discipline all direct reports
Provide regular recommendations for property needs, including but not limited to, capital replacements, deferred maintenance, system’s needs, and improvement to customer service related to the service department
Schedule all repairs, move-in turnover, capital projects to be completed pursuant to annual operating budget and/or need
Plan and execute daily, weekly, and monthly strategy for maintaining customer service, work order completion, capital replacements, preventative maintenance, and site inspections
Perform resident work orders daily ensuring the highest standards are maintained for the resident’s home and community
Maintain property grounds through daily inspection, cleaning, maintenance, snow removal (in season) and preventative care
Perform daily pool/spa inspections (in season) to ensure proper water chemistry and cleanliness of pool/spa area, and to ascertain needed repairs or improvements
Maintain an organized, clean and safe work area
Schedule and complete new move in turnover to include painting, cleaning and general maintenance
Comply with all established site safety and hazardous communication standards
Service and maintain independently all building systems and building components including electrical, plumbing, carpentry, drywall installation and repair, HVAC systems and appliances
Perform regular site inspections to ensure quality of service, asset upkeep and DTN standards for property maintenance are being adhered to
Maintain accurate records for all work orders, preventative maintenance and site inspections
Demonstrate leadership in all interactions and in performance of essential job duties
Abide by all local, state and federal Fair Housing guidelines
Maintain confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts
Perform on call as part of on call rotation