Service Manager-OK

NELSON AUTO GROUP•Norman, OK

13d•$60,000 - $110,000•Onsite

About The Position

Nelson Mazda Norman is looking for a highly engaged, driven, and accountable Service Manager to join our leadership team. We are looking for more than someone who can manage a service department. We are looking for a leader who is willing to be present, engaged, and involved with their team every day. The right candidate thrives in a high-volume, fast-paced environment, can effectively manage multiple priorities at once, and understands that great results come from developing great people. You must be comfortable making decisions, solving problems, holding people accountable, and stepping in when your team needs you.

Requirements

Previous automotive service management or leadership experience is a big plus, but is not required
Automotive dealership or Service Advisor experience preferred
Proven ability to lead, coach, and develop people
Strong organizational, communication, and problem-solving skills
Ability to work effectively in a high-volume, fast-paced environment
Strong computer and administrative skills
Valid driver's license and acceptable driving record
Must be willing to work a 50+ hour work week, including Saturdays
Must be willing to be actively involved in the daily operation of the department
Must have a strong work ethic, high level of self-drive, and willingness to do what it takes to support the team
Must be comfortable receiving coaching, feedback, and accountability while providing the same to others

Nice To Haves

Highly engaged leader who leads from the front and sets the example
Strong ability to coach, develop, motivate, and hold team members accountable
Willingness to both coach others and be coached yourself
Ability to effectively multitask and prioritize in a high-volume environment
Strong problem-solving and decision-making skills
Highly organized with excellent follow-through
Self-driven with a strong sense of urgency and ownership
Ability to remain calm, professional, and solutions-focused under pressure
Strong communication skills with employees, customers, and leadership
Ability to identify problems, understand the why, and develop solutions rather than simply pointing out the problem
Comfortable having difficult conversations and addressing performance issues when necessary
Ability to build trust and teamwork while maintaining high standards and accountability
Strong attention to detail without losing sight of the bigger picture
Willingness to jump in and help wherever needed to keep the department moving
Ability to manage changing priorities, unexpected customer concerns, staffing challenges, and daily operational demands
A genuine desire to win as a team and continuously improve
The right person for this position doesn't wait to be told what needs to be done. They see it, own it, and act on it. They understand that leadership isn't a title—it is how you show up every day. They are willing to have the conversations others avoid, accept accountability when things don't go right, and continuously look for ways to make themselves and their team better. This is a hands-on leadership position for someone who wants to make a difference—not a desk job. If you are someone who enjoys a challenge, thrives in a high-volume environment, takes pride in developing people, and wants to be part of a team that is committed to getting better every day, we want to meet you.

Responsibilities

Lead the Service Department and set the standard for performance, professionalism, and customer experience
Coach and develop Service Advisors and other department team members
Monitor department performance and take action when results are not meeting expectations
Help create and maintain a culture of accountability, communication, and teamwork
Assist with daily workflow, scheduling, customer escalations, staffing, and operational challenges
Ensure processes and standards are consistently followed
Work closely with Parts, Sales, Technicians, and other departments to improve the overall customer experience
Analyze department performance and identify opportunities for improvement
Handle customer concerns professionally and work toward effective resolutions
Communicate expectations clearly and consistently
Recognize great performance while addressing opportunities for improvement
Help develop future leaders within the department
Maintain a strong focus on customer satisfaction, profitability, efficiency, and employee development