Service Manager

Northwest Exterminating•Tucson, AZ

11d•Onsite

About The Position

The Service Manager role is designed to support pest management technicians in achieving their objectives for both commercial and residential accounts. This position involves managing a smaller route and a team of 8-12 Service Technicians, guiding their daily tasks and professional growth while ensuring exceptional customer service. The role also includes providing safe and effective pest management solutions, assessing new customer needs, optimizing performance, maintaining service records, and submitting reports to management.

Requirements

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
High School diploma or GED required.
Minimum of 21 years old for vehicle insurance purposes.
Valid driver’s license and acceptable motor vehicle record.
Minimum 2 years’ experience in a pest control service technician role.
Currently holds state issued Certified Operator license.
Ability to work outdoors in all regular seasonal weather conditions.
Technical proficiency with computers, smart phones, PestPac, etc.
Good oral and written communication skills.
Solid attention to detail.
Physical ability to perform the work including bending, lifting, carrying 50 lbs of equipment, kneeling, crawling, entering confined spaces, and climbing ladders or scaffolds.
Requires normal range of hearing and vision to record, prepare and communicate appropriate reports.
Requires dexterity and data entry skills.

Nice To Haves

Prior customer service experience.
Prior pest control experience.
Prior management experience.

Responsibilities

Manage a team of 8-12 Service Technicians, overseeing their day-to-day activities and professional development.
Ensure the delivery of stellar customer service.
Provide safe and effective pest management solutions.
Evaluate new customers’ needs.
Maximize required performance outcomes.
Keep records of service activities and submit reports to management.
Research, identify, and resolve problems in a timely manner.
Gather and analyze information skillfully to anticipate problems and think of creative solutions.
Suggest innovative approaches and methods to improve efficiency.
Recognize priorities and act on them in a timely manner.
Make sound decisions and demonstrate good judgment with employees and customers.
Manage difficult or emotional customer situations.
Meet commitments and respond promptly to customer needs.
Convey information clearly, accurately, and appropriately, both verbally and in writing.
Accept and offer feedback constructively.
Contribute to building a positive team environment.
Collaborate with fellow employees.
Follow manager instructions and ask for clarification.
Adapt to differences in personalities, work styles, and cultures.
Effectively communicate messages, considering the audience and purpose.
Give specific praise for individual and team efforts.
Engage others by considering individual strengths, weaknesses, and interests.
Keep the team informed of significant changes and plans.
Encourage feedback regarding assignments, project agendas, and workplace policies.
Use technological resources to enhance business practices and customer experience.
Cross-collaborate across departments and learn about other teams, processes, and technologies.