Service Manager

One Hour Heating & Air Conditioning of Nashville • Nashville, TN

34d

About The Position

Are you ready to step into a role where your leadership directly impacts growth, culture, and the customer experience?
This is your opportunity. One Hour Heating & Air Conditioning in Tennessee is growing fast and we’re looking for a high-impact, people-driven, results-focused Service Manager to help take us to the next level.

As our Service Manager, you’ll be the heartbeat of the service department. You’ll lead our techs, coach them to excellence, optimize workflows, and make sure every customer feels like they got VIP treatment.

This is a role for someone who LOVES:

· Building strong teams
· Coaching techs to perform at their best
· Creating smooth, efficient operations
· Driving KPIs, revenue, and customer satisfaction
· Solving problems on the fly
· Owning outcomes and celebrating wins

If this sounds like you… keep reading.

Requirements

• 3+ years in service management, or leadership
• Proven success coaching and developing technicians
• Confidence with KPIs, dashboards, and performance metrics
• Excellent communication and decision-making skills
• A passion for process, people, and operational excellence

Responsibilities

• Leading and coaching a high-performing HVAC team
• Running daily huddles, coaching sessions, and ride-alongs
• Ensuring schedules, dispatch, and workflow run like clockwork
• Monitoring KPIs and planning strategies to hit goals
• Supporting technicians with guidance, training, and customer communication
• Maintaining brand standards and a positive team culture
• Reducing callbacks, increasing revenue, improving efficiency
• Making sure customers walk away saying, “WOW.”

Benefits

• Competitive base salary + bonus opportunities
• Full benefits: medical, dental, vision, 401(k)
• PTO + paid holidays
• Supportive, growth-minded leadership
• A strong brand with massive career growth potential
• A team that actually wants to WIN together

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed