Service Manager
Meade Tractor•Christiansburg, VA
•$55,000 - $60,000•Onsite
About The Position
Meade Tractor is seeking a dedicated Service Manager to oversee service operations within the dealership, ensuring customer satisfaction and growing profitable service labor sales. The role involves disciplined expense control and attracting, retaining, and engaging department personnel. Meade Tractor has been providing outstanding products and service since 2010 and is looking for employees who match their culture and passion to grow with the company.
Requirements
- 3+ years’ experience in Service Department operations
- Ability to use standard desktop load applications such as Microsoft Office and internet functions
- Ability to write and speak effectively to individuals and groups
- Familiar with John Deere and competitive products
- Ability to analyze and interpret internal reports
- Ability to work extended hours and weekends
- Excellent customer service skills
- High School Diploma or equivalent experience
Responsibilities
- Ensures a clean and safe work environment for all employees
- Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
- Assists with the development and training of service personnel and may complete performance reviews of service staff
- Communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction
- Monitors service sales on a monthly basis to ensure achievement of budgeted sales and profit goals
- Participates in the development and execution of the Corporate Service Marketing Plan
- Coordinates customer clinics, field days and related promotional events
- Reviews work orders for completeness and accuracy prior to customer billing
- Ensures all departmental tools, equipment, and vehicles are in good working order
- Manages recruiting, staffing and employee development activities for employees reporting to this position
- May assist the Corporate Service Manager in developing processes and procedures and to develop and follow an annual Service Department budget
Benefits
- Excellent benefit package for you and your family
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
