Service Manager
Alpha One Ford•La Grange, TX
•$90,000
About The Position
Alpha One Ford is seeking a proactive and results-oriented Automotive Service Manager. You will be responsible for the entire service operation, including workflow management, shop productivity, and customer satisfaction. The ideal candidate is a leader who understands how to balance technical requirements with business goals, ensuring our shop runs at peak efficiency while maintaining the highest safety standards.
Requirements
- 3+ years of experience in Automotive Service Management (Ford experience preferred).
- Strong understanding of manufacturer warranty processes and labor operations.
- Excellent communication skills with the ability to coach and develop staff.
- Proficiency with Dealership Management Systems (DMS) and service scheduling software.
Responsibilities
- Departmental Leadership: Recruit, train, and mentor a high-performing team of Service Advisors and Technicians.
- Workflow Optimization: Manage shop capacity and technician dispatching to ensure high productivity and quick turnaround times.
- Customer Relations: Act as the final point of contact for customer concerns, ensuring every guest leaves satisfied.
- Financial Management: Monitor P&L, control shop supplies, and manage labor rates to meet dealership goals.
- Compliance: Ensure all warranty claims are processed accurately and that the shop meets all safety and environmental regulations.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan with company match
- Vacation and sick time
- Employee vehicle purchase and service discounts
- Ongoing Ford factory training and certification support
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
