Service Manager - Multi-Location - Auto

5 Star Auto Plaza•Saint Charles, MO

4d•$75,000 - $90,000•Onsite

About The Position

5 Star Auto Plaza is hiring a Service Manager to oversee service operations across two St. Charles-area locations. This is an independent, pre-owned dealership focused on reconditioning, all-makes/all-models repair, and customer-pay work. The Service Manager will be responsible for setting the standard for two shops, building consistent systems, and serving as the expert for the team and customers. This role requires a leader who can ensure operations are run to a high standard, get a wide range of vehicles sale-ready efficiently, and take personal responsibility for the quality of work.

Requirements

Automotive service / fixed-ops management experience (required)
Experience leading more than one location or a team that runs on real systems (required)
A strong technical foundation — you can evaluate the work, not just assign it
A track record of improving a metric, and the ability to explain exactly how
Organized, precise, self-directed, and confident holding a standard

Nice To Haves

Used-car or independent dealership service experience strongly preferred — all-makes repair, reconditioning, and cost control without relying on factory warranty work

Responsibilities

Own reconditioning throughput and cost across both lots — get all makes and models front-line-ready, fast and right
Own service quality, consistency, and profitability across two locations
Build and document the processes that keep both shops running to one standard
Lead and develop a team of technicians — diagnose skill gaps and close them
Track the numbers that matter (efficiency, comebacks, recon cycle time, gross) and improve them with data
Be the final quality check and the resolution point for complex, escalated work
Manage parts, vendors, and workflow so the operation runs clean and on time