Service Manager Colorado Market
About The Position
Asbury Automotive is seeking an experienced Service Manager to join our team in the Colorado Market. This role offers a compensation of $150,000-$180,000 annually, based on service volume achieved. We are looking for strong, energetic, people-focused team members who have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry. The Service Manager will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day, helping us redefine the car-buying experience.
Requirements
- Strong customer service skills are a must.
- Must be able to manage a team, motivate and develop.
- Experience with CDK or other automotive software required.
- Strong technical aptitude is required.
- Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop.
- Must have 3+ years as an automotive Service Writer/Service Assistant Manager.
- Previous automotive Service Management experience is required.
- Must be able to manage in a fast paced work environment.
- Must be able to pass pre-employment screens (background & drug test).
Responsibilities
- Oversee the service department and drive operational success, including managing technicians, service advisors, service call center, lot attendants, detailers, and shuttle drivers.
- Manage team member schedules and pay plans.
- Forecast goals and objectives for the department and strive to meet them.
- Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs.
- Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner.
- Attend manager meetings and conduct service department meetings.
- Prepare and administer an annual operating budget for the service department.
- Maintain Asbury's specified service customer pay gross profit growth.
- Maintain technician proficiency as specified by Asbury standards.
- Partner with technical schools to recruit technicians.
- Partner with OEM and other third party vendors.
- Handle and resolve customer complaints.
- Motivate, train, develop and reward employees.
- Communicate with customers about maintenance and service work needed effectively.
- Continue to maintain Asbury's value, quality, and integrity.
- Provide and maintain a safe work place and environment for employees and customers.
- Other duties to be determined by management.
Benefits
- Semimonthly/Weekly pay (depends on platform)
- Paid holidays & paid time off
- Paid training
- Stock Awards (select management and front-line team members eligible)
- Medical insurance
- Vision insurance
- Dental insurance
- Accident insurance
- Critical illness insurance
- Hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax-free)
- Short-term disability plans
- Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Pet Insurance
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities
- Technician Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Employee referral program with bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
