Service Manager - Rockland, ME

VIP Auto•Rockland, ME

18h•Onsite

About The Position

The Service Manager is an inspirational leader responsible for ensuring VIP team members deliver an exceptional customer experience, aligning with VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE. This role fosters a positive working environment where team members feel appreciated, prepared, and find personal success. The Service Manager is also responsible for maintaining a safe workplace and ensuring compliance with all policies and regulations.

Requirements

Strong people management and leadership skills, motivational, supportive, assertive and decisive.
Excellent verbal and written communication.
Sound business sense, with the ability to analyze, prioritize, identify and implement solutions.
Strong organization and time management skills.
A comprehensive understanding of automotive servicing and the industry.
Two years related experience in automotive service management.
Completion of two-year college or technical school program recommended.
Or an equivalent combination of education and experience.
Current, valid driver’s license issued in state of residence.
Equipment Safety Certification.
ASE Certification C1– Service Consultant required.
State Inspection License Required (where applicable).

Nice To Haves

ASE Certification P2 – Parts Specialist recommended.
ASE Certification G1 – Maintenance and light repair recommended.

Responsibilities

Prioritize workplace safety by following all safety policies, completing safety training, and reporting unsafe conditions.
Build and develop an extraordinary team by hiring the best associates, ensuring they complete required training (LMS, vendor, T.I.A. basic automotive service certification), and providing career path development through coaching and support for ASE certifications.
Properly schedule the team to meet customer needs during all operating hours.
Communicate effectively with the team through daily huddles and bi-monthly store meetings.
Monitor email for customer appointments and communication.
Train, support, and deliver the 5 for 5 process to educate customers about their vehicle’s condition and partner on solutions.
Control the dispatching and assignment of work orders to technicians based on the guideline of the first available technician who can perform the work properly.
Attend off-site meetings and training sessions several times per year.
Ensure satisfactory maintenance, appearance, and condition of the facility and equipment, complying with safety and environmental codes.
Manage daily preparation and securing of the location, service desk, equipment, and customer vehicles.
Ensure a clean service department throughout the business day, including the customer waiting area and parking lot.
Enter any facility or equipment issues into the appropriate database.
Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations.
Communicate with other levels of management as needed to ensure compliance with service standards and company policies.
Serve as policy administrator in the assigned location.