Master - Service Manager

Cumberland International Trucks - Orlando, FL•Orlando, FL

10d•Onsite

About The Position

Cumberland International Trucks is seeking a Service Manager for our Orlando dealership — someone who brings energy, organization, and a commitment to delivering exceptional customer experiences. As a family-owned dealership and one of the top truck dealers in North America, we offer a workplace built on support, trust, and meaningful opportunity. Here, leaders grow, people succeed together, and you can build a long-term career with real impact. The Service Department is the heartbeat of the dealership. The Service Manager sets the tone — building clear processes, strong communication, and a team culture grounded in our Core Values: Honor, Readiness, Victory, and Loyalty. In this role, you will lead a service team with clarity, coaching, and accountability, strengthen long-term customer relationships through consistency & trust, drive productivity, technician development, and operational excellence, increase profitability through staffing efficiency & quality standards, ensure the department delivers reliable, high-quality workmanship, and foster collaboration with other departments to support dealership success. If you thrive in a leadership role where structure, teamwork, and growth matter — this is a strong match for you.

Requirements

5+ years of technical experience in the medium/heavy-duty truck industry
Strong internal and external customer service abilities
Familiarity with warranty processes and guidelines
Proven ability to lead others in a positive, empowering way
Strong written and verbal communication skills
High degree of product and technical knowledge
Strong organizational abilities and comfort with multitasking

Nice To Haves

Technician training such as ASE and/or OEM certifications
Working knowledge of Microsoft applications used at this location
Commitment to personal and professional development
Knowledge of International and supplier warranty policies
Ability to support teamwork and a respectful, collaborative environment

Responsibilities

Manage daily operations of an efficient, profitable Service Department
Build strong customer relationships through clear communication and follow through
Support and guide technicians through training, development, and performance feedback
Uphold warranty guidelines and ensure accurate documentation
Maintain high product and technical knowledge to support the team
Identify opportunities to improve productivity and reduce costs
Maintain departmental organization, workflow, and adherence to processes
Collaborate with other departments to achieve dealership goals
Champion a culture of teamwork, respect, and continuous improvement