Service Manager

Gables Residential Services•Denver, CO

1d•Onsite

About The Position

This key role is responsible for keeping our community humming along in the best possible condition while complying with safety standards. You’re the go-to person who oversees the proper and timely completion of all maintenance requests and repairs with the added diversity of overseeing and performing hands-on turnkey work and inspections to ensure units are rent-ready as needed. Your strategic thinking skills get a workout as the one in charge of preventative maintenance, the best way to prevent costly and time-consuming emergency and service repairs, as you keep your service department efficient and consistent with the community’s high standards. You’re also in charge of managing your department’s budget, keeping expenses within budgeting guidelines and putting on your thrifty thinking cap to find cost-saving measures that don’t compromise quality. Customer service and helping with the cleanliness and marketability of the community tops off your duties as a vital player in the community’s ability to renew and secure new leases.

Requirements

Ability to read and write English for safety and productivity reasons
Ability to accurately perform basic mathematical functions
Four years minimum experience as supervisor in community management maintenance, other building maintenance or related field.
Renovation experience may be required for older properties built 5 or more years ago.
Ability to work any of the seven days of the week, 52 weeks of the year.
Ability to work overtime if necessary when requested.
Ability to travel to company training classes or to work at other communities as requested
On-call, after-hour emergency service may be required, with on-call staff required to live within a minimum distance to the community for efficient response time
Perform general maintenance repair tasks professionally without endangering yourself, residents or fellow associates
Must be able to move up to 50 pounds variable distances; mobility and flexibility to use ladders to heights in excess of 8 to 9 feet; ability to work outdoors in temperatures above 90 degrees or below 32 degrees Fahrenheit
Valid driver's license and current automobile insurance is required; position requires own vehicle to fulfill all of job’s functions
EPA certification Type I and II
Pest control, if performed in-house
Other licenses and certifications as required by Gables, state or federal law
Own set of basic hand tools; tools not provided by community
Use of general maintenance equipment including but not limited to: hand tools, ladders, refrigerant recovery units, landscaping equipment and required safety equipment; all equipment must be used without jeopardizing the safety of yourself, fellow associates or residents
Appropriate safety equipment and apparel that includes proper footwear, such as work boots
Ability to read, analyze and interpret all forms of information
Excellent written and verbal communication skills
Ability to accept and learn from constructive criticism
Well organized, detail oriented, efficient
Ability to prioritize and multi-task
Must be team oriented but able to work independently on occasion
Strong analytical and problem solving skills
Strong customer service orientation
Ability to meet deadlines which may include late hours and weekends as needed
Ability to follow oral and written instructions
Ability to lead and motivate a staff
Basic computer and Internet knowledge
Ability to use Outlook
Commit to ongoing professional development and career growth
Must wear career apparel based on defined company standards

Nice To Haves

Special skills include ability to diagnose problems with and repair the following: Major appliances HVAC, with EPA Certification Basic to intermediate plumbing, sheetrock, general carpentry Basic to intermediate electrical , when no license is required Pool care and pest control if required by community Roofs and gutters Wallpaper/painting Irrigation maintenance and repairs Landscaping Fountain maintenance and repairs Foundation/sidewalk repairs Ice/snow removal Golf carts and small engine maintenance

Responsibilities

Participate in company training classes and meetings; ensure all service staff receives appropriate training as required
Organize, prioritize and ensure service requests and repairs are made correctly and in timely manner
Inspect grounds, buildings, and other community features daily to minimize liability concerns and ensure excellent curb appeal at all times
Oversee turnkey operations; ensure vacant units are made rent-ready in a timely manner
Perform turnkey work as required and ensure all make-readies are inspected
Adhere to the Standard Operating Procedures
Possess basic knowledge of local and state codes for permitting, sign ordinances and pool regulations
Adhere to and enforce the company's personnel management policies and procedures
Maintain a superior customer service relationship as per Gables Pledges of Customer Service
Communicate effectively with residents, fellow associates, vendors and supervisors
Work with community manager to handle maintenance-related resident problems
Assist community manager with documenting counseling sessions with maintenance staff
Maintain a preventative maintenance program to minimize emergency and service repairs
Maintain hazard communications program; teach and promote safe work practices
Assist with recruiting, hiring and training of quality staff; recommend promotions and terminations when necessary
Work with community manager to obtain competitive bids for maintenance-related expenses
Understand and adhere to budget guidelines
Purchase supplies and vendor services using standard purchase order systems and proper bidding procedures under the supervision of community manager
Understand and operate company computer software related to position requirements
Contract use of outside vendors only when necessary
Monitor inventory and maintain appropriate levels of parts and supplies
Other tasks or duties as assigned by supervisor