Tracker Boats Service Manager

Bass Pro Shops•Gonzales, LA

3d•Onsite

About The Position

The Boat Services Manager is under the supervision of the Boat Manager. This role will manage and provide daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free-Standing Store to include inventory control, service, warranty, rigging, delivery, detail and parts activities. Supports the Boat Manager in the achievement of the departments or dealership’s financial goals for the Service area to include Service and Parts Sales, Gross Margin, Inventory Shrinkage and Payroll Goals. Provides daily supervision and direction to the associates in the Service Department. Schedules and assigns all service, rigging and warranty work orders; ensure work orders are completed to the customer’s satisfaction on a timely basis. Maintains and constantly strives to increase associate productivity. Maintains a safe, clean and secure work environment. Supports a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers. Assists the Boat Manager to staff the Service area with customer-oriented associates; participate in interviewing and makes recommendations for selection; coordinate training; consults with Boat Manager and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment. Resolves customer and associate opportunities with Boat Manager. Assists the Boat Manager with coordination of all “Special Events” to include Boat Shows, Classic events and / or other on or off-site promotional activities. Manages and ensures accuracy of unit and parts inventories. Ensures warranty claims are created, submitted and warranty payments received on a timely basis. Ensures products are properly detailed and unit deliveries are conducted in a friendly and professional manner as scheduled. Assists the Boat Manager in executing other Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing; training; planning; assigning and directing work; measuring and evaluating performance; addressing complaints and resolving problems; maintaining a positive, harassment free working environment for all associates. ALL OTHER DUTIES AS ASSIGNED.

Requirements

2-4 years in Retail Boating or similar industry
Ability to calculate figures and amounts such as discounts, commissions, and percentages
Ability to read and analyze certain reports
Ability to effectively present information and respond to questions from Managers, associates, customers, and the public
Ability to conduct meetings and presentations to groups
Proficiency with PC-based word processing, spreadsheets, data based management and electronic point of sale and inventory management systems
Demonstrated strong interpersonal skills
Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff

Nice To Haves

Supervisory experience is a plus

Responsibilities

Manage and provide daily direction to associates in the Boat Service area.
Oversee inventory control, service, warranty, rigging, delivery, detail, and parts activities.
Support the Boat Manager in achieving financial goals for the Service area (Sales, Gross Margin, Inventory Shrinkage, Payroll).
Provide daily supervision and direction to Service Department associates.
Schedule and assign service, rigging, and warranty work orders, ensuring timely and satisfactory completion.
Maintain and increase associate productivity.
Maintain a safe, clean, and secure work environment.
Commit to world-class customer service.
Assist in staffing the Service area with customer-oriented associates, including interviewing and selection recommendations.
Coordinate training for Service area associates.
Provide input on performance appraisals.
Prepare weekly work schedules.
Coach and motivate associates to promote positive customer relations and a productive team environment.
Resolve customer and associate opportunities.
Assist with the coordination of special events (e.g., Boat Shows, Classic events, promotional activities).
Manage and ensure accuracy of unit and parts inventories.
Ensure timely creation, submission, and payment of warranty claims.
Ensure products are properly detailed and unit deliveries are conducted professionally and on schedule.
Assist the Boat Manager in executing supervisory responsibilities in accordance with company policies and laws.