Service Manager

Columbus Equipment Co Careers•Cincinnati, OH

27d

About The Position

In 1952, Columbus Equipment Company was founded by Bill Early, who was known around the world as a legend – a true innovator in the heavy equipment industry. Recognized today as Ohio's Dependable Dealer, the company's commitment to employees and unmatched reputation for product support excellence extends across the State of Ohio, as well as the Midwest region. Remaining a family owned business, Columbus Equipment has expanded into ten locations and continues to be committed to being the best—the best equipment, the best product support, the best customer service, and the best overall experience when it comes to purchasing heavy equipment. We realize that our employees are our most important resource, and that our customers are our most important asset. At Columbus Equipment Company, our customers are our first priority, and we are looking to add team members that will help us build partnerships that will foster success. Whether you're looking to embark upon a new career or bring a wealth of experience to the table. Columbus Equipment Company is offering attractive benefit packages and compelling career tracks to those in search of a position within our company including, but not limited to: Health dental and vision insurance 401K Vacation and PTO STD, Life, and Disability Insurance Paid Holidays Tailored Training Tuition Assistance/Reimbursement Succession Pathway Responsibilities and Duties The Service Manager is responsible for customer satisfaction and overall profitability within the service department's areas of responsibility Communicates with customers and ethically resolves disputes keeping the customer and company's interest in mind Responsible for timely paperwork flow keeping work in process as low as possible Provides timely and accurate invoices to customers with the assistance of service team members Responsible for the human resources within the department, with a focus of maintaining a high level of technician productivity, efficiency, and safety Recommends and oversees replacement and repair of internal physical assets

Requirements

High school diploma, college, and/or tech school helpful
Three or more years of experience with earth moving equipment parts and service in a customer contact position.
Candidate must have proven track record in customer satisfaction
Strong leadership and coaching abilities
Positive attitude, problem solving skills
Excellent verbal and written communications
Candidate must be highly motivated and be able to work well in a team environment
Basic computer skills required
Must be able to pass a Pre-Employment Criminal Background screening and DOT Drug Test

Responsibilities

customer satisfaction
overall profitability within the service department's areas of responsibility
Communicates with customers and ethically resolves disputes keeping the customer and company's interest in mind
timely paperwork flow keeping work in process as low as possible
timely and accurate invoices to customers with the assistance of service team members
human resources within the department, with a focus of maintaining a high level of technician productivity, efficiency, and safety
Recommends and oversees replacement and repair of internal physical assets