Service Manager

Manitowoc • Aurora, CO

8h • $88,000 - $130,000 • Onsite

About The Position

The Service Manager is responsible for leading all service operations including customer relations, P&L budgeting for the department, training of all service employees, overseeing the technician’s work area, prioritization of work orders and ensuring all safety protocols are being followed. This position will be located at the Kansas City, MO branch for MGX Equipment Services and reports to the Branch Manager.

Requirements

• High School Diploma or GED required; Technical Degree preferred.
• Minimum of five (5) years of experience in heavy construction equipment management or product support.
• Experience specific with mobile hydraulic and crawler cranes required.
• Must be proficient in Microsoft Office Suite.

Nice To Haves

• Experience with Manitowoc, National and Grove crane brands is beneficial.
• Familiarity with scheduling and expediting the turnaround of a rental fleet is preferred.
• Exceptional customer service and organizational skills.

Responsibilities

• Ensure superior aftermarket service and support for parts, technical service, and related customer requirements.
• Provide skilled technical employees to assist customers in solving field problems involving installation, operation, repair or machine modification and related parts and warranty support ensuring customer and distributor expectations are met.
• Negotiate warranty settlements and administer product warranty program.
• Coordinate and administer Service Bulletins and Product Improvement Programs.
• Interpret and investigate customer inquiries for parts, service and warranty problems.
• Maintain supplier relations pertaining to parts, service and warranty. Coordinate efforts with sales & marketing staff.
• Responsible for growth & development of product support business including reimbursable service work.
• Participate in long range business planning activities.
• Other duties as assigned.

Benefits

• Competitive total rewards package including benefits and 401(k) beginning day one of employment
• Continuing education and training opportunities, tuition reimbursement for those who qualify
• Vacation and Holiday pay
• Paid Parental Leave
• And much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED