Service Manager - Kansas City MO Area

Rottler Pest Control Co•Riverside, MO

6d•$55,000 - $70,000•Onsite

About The Position

The role of Service Manager is to lead a team of technicians by continued protocol training, ride-a-longs, and ultimately ensuring that our customers get consistent, superior service in line with the Rottler core values. The Service Manager must always accomplish these by setting the example of a Rottler professional and demonstrating a high level of integrity. The functions, responsibilities, qualifications, and other requirements listed below are not intended to be all-inclusive.

Requirements

7+ years of pest control experience.
3+ years leadership experience.
Certified in area servicing.
In-depth knowledge of Rottler – scheduling, account, pricing, and sales operations.
Knowledge of Microsoft Excel and other technology as needed.
Ability to read, write, and comprehend English.
Supportive to team members, maintaining a positive work environment.
Excellent written and verbal communication and decision-making skills.

Responsibilities

Train and develop technicians through daily check-ins, weekly branch meetings, monthly ride-a-longs, and technician one-to-ones.
Ensure branch goals are understood and communicated to the team, working with the Regional Manager to set and track goals. Measure success during weekly manager meetings and use data to identify training needs and branch opportunities.
Follow up on negative customer feedback, document outcomes, and address any necessary training. Collaborate with other department managers for non-field changes.
Monitor past due balances and ensure field staff adhere to protocol.
Meet and review with the routing coordinator monthly to ensure efficient and manageable route sizes.
Work with the Technical Director to ensure all training is complete and certifications are scheduled, submitting necessary documentation.
Complete service quality checks on residential and commercial accounts, with a particular focus on quality and compliance monitoring for third-party audited accounts.
Promote a safe environment, follow up on incidents, conduct regular truck inspections, and ensure equipment is properly maintained.
Manage a small route of customers for training opportunities with new technicians and for skill upkeep.
Participate in company meetings and actively work to gain leadership skills.