FT Service Manager

My Melrose•El Paso, TX

98d•Onsite

About The Position

The primary objective as a member of store management is to provide our customers with quality team service, clean and organized surroundings in accordance with company standards and instructions. This role shares responsibility and accountability for sales performance, staff productivity, loss prevention, merchandising, safety, and operating functions of the store while in charge.

Requirements

A minimum of 6 months supervisory experience (as a key carrier) in a similar retail environment or 6 months experience as sales/cashier at UFOT or a combination of both.
Exercise good judgment and initiative to supervise and direct the activities of the store.
Ability to maintain a sense of urgency and systematically meet all deadlines imposed by the corporate office and store management while delivering quality team service.
Organize work to maintain a smooth work flow.
Ability to communicate effectively, coordinate staffing schedule to ensure team service, direct and train employees.
Cooperative and professional at all times; keep confidences, maintaining a good working relationship with co-workers and management, follow both written and verbal directives/assignments.
Learn and understand the accurate use of all equipment and policies and procedures.
Recognize urgent situations.
High School Graduate or General Education Degree (GED).
A minimum of 6 months experience as a 2A in a lower volume store at UFOT or a similar retail environment or 3 months experience as a Sr. Assistant in a lower volume store at UFOT or 6 months in an equivalent position in a similar retail environment.
Ability to supervise 5 or more staff members in the absence of the store manager.
Ability to operate a POS cash register, calculator and related equipment.
Basic math ability is required, i.e., add, subtract, multiply and divide.
Hands on involvement in floor moves and visual merchandising.
Must meet the minimum age of 18.

Nice To Haves

A minimum of 1 year experience as a 2A in a lower volume store at UFOT or a similar retail environment or 6 months experience as a Sr. Assistant in a lower volume store at UFOT or 1 year in an equivalent position in a similar retail environment.
Ability to supervise 10 or more staff members in the absence of the store manager.
Exposure to recruiting, interviewing and training of staff members.
Ability work long hours, including evenings and weekends and holidays, as necessary.
Maintain a business-like, professional and well-groomed appearance at all times.
Must have reliable transportation.
Must be able to provide a phone number to be reached in case of store emergency by Alarm Company or staff members.
Occasional travel for training meetings may be necessary.

Responsibilities

Ensure effective execution of sales promotions.
Demonstrate leadership abilities in driving sales.
Work with the store manager to communicate projected sales goals.
Monitor work productivity of all staff members as manager-on-duty.
Assist the store manager in training and developing subordinates.
Demonstrate leadership initiative through clear direction.
Assist in motivating staff members through positive interactions.
Assist in execution of flex-service program while working with staff members to achieve sales goals.
Maintain a high level of customer service by ensuring merchandising/recovery is completed and that the register and customer service area are processing customers in a timely manner.
Ensure proper cash control within company policy.
Ensure banking procedures within company policy.
Assist in maintaining payroll within established guidelines.
Assist in educating staff members of potential causes of shrink.
Maintain store-level compliance with company standards of security, facility maintenance, and postings/notifications.
Properly operate alarm system.
Maintain neatness and cleanliness of the store to company standards.
Determine and distribute work assignments to staff members.
Perform other store duties as needed to ensure smooth operations and to meet customer needs.
May supervise 5 or more staff members in the absence of the store manager.
Address customer complaints and resolve problems.