Service Manager, Swedish Hill Westlake

MML Hospitality•Austin, TX

3d•Onsite

About The Position

Swedish Hill – Westlake is seeking a passionate and experienced Service Manager to help lead front-of-house operations and deliver an exceptional guest experience. This role is ideal for a hospitality-driven leader who thrives in a fast-paced, all-day service environment and is hands-on with both team leadership and guest engagement. If you are detail-oriented, service-focused, and excited to help build culture in a growing neighborhood concept, we’d love to meet you.

Requirements

Previous experience in a supervisory or managerial role within hospitality or food & beverage.
Strong understanding of front-of-house operations in a high-volume or all-day service setting.
Experience with inventory management, cost control, and sales analysis.
Familiarity with health and safety regulations.
Texas Alcoholic Beverage Commission (TABC) and Texas Food Manager Certification required.
Proven leadership skills with the ability to motivate and inspire teams.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Flexibility to work mornings, evenings, weekends, and holidays as needed.

Responsibilities

Lead and support the front-of-house team to ensure warm, efficient, and consistent service.
Uphold Swedish Hill’s hospitality standards across counter service, café, and retail operations.
Oversee daily floor operations, staffing, scheduling, and guest flow.
Actively engage with guests, resolve concerns, and foster strong neighborhood relationships.
Train and mentor staff on service standards, product knowledge, and hospitality best practices.
Collaborate closely with culinary and management teams to ensure seamless operations.
Maintain POS systems, cash handling procedures, and inventory tracking.
Monitor service performance and identify opportunities for improvement.
Ensure compliance with all health, safety, and cleanliness standards.
Develop, implement, and uphold SOPs to support consistent and efficient service.