Service Manager - Electrical Contracting

Enterprise Electrical•Austin, TX

8d•$85,000 - $140,000•Onsite

About The Position

Enterprise Electrical is seeking a Service Manager to lead electrical service operations for an assigned branch or region. The role oversees service technicians, service coordinators, administrative support, customer relationships, and the overall performance of the service division. The manager ensures service work is delivered safely, efficiently, and in line with customer expectations while driving productivity, responsiveness, profitability, and client retention. The Service Manager is responsible for growing the service book of business, expanding service agreements, resolving escalated client issues, and supporting operational growth. This position manages scheduling, dispatch, workforce utilization, service financial performance, and service programs, while partnering with project operations and preconstruction teams to identify service-to-project opportunities. The role reports service performance, pipeline updates, and client issues to the Director of Service and Branch Manager. The position combines office and field-based work, with frequent interaction with technicians, customers, and operations leadership. Regular visits to active construction and service sites are required. The standard schedule is five days per week on-site, with flexibility for occasional evenings, weekends, or off-shift support. This is a full-time, exempt position.

Requirements

High school diploma or GED required.
Minimum of 7 to 10 years of experience in electrical service operations or construction.
Minimum of 3 to 5 years of leadership experience managing service teams or field personnel.
Proven experience leading high-volume service operations, including scheduling, dispatch, workforce utilization, and service delivery.
Demonstrated experience managing service financial performance, including P&L, pricing, labor efficiency, and cost control.
Strong track record of client relationship management, service agreement growth, issue resolution, and repeat business.
Strong knowledge of electrical service operations, maintenance practices, and service agreement program management.
Proven leadership experience managing service teams, technicians, and support staff.
Excellent client relationship management skills, with the ability to retain customers, expand service agreements, and support business growth.
Strong understanding of state licensing requirements, NEC, OSHA, and service-related safety standards.
Advanced ability to manage technician scheduling, dispatch operations, and workforce utilization.
Strong analytical and problem-solving skills, including using operational and financial data to improve performance.
Experience developing and monitoring KPIs, dashboards, and service performance metrics.
Ability to lead in a fast-paced environment and manage competing priorities.
Strong communication skills and leadership presence with field teams, customers, and internal stakeholders.
Commitment to continuous improvement, operational scalability, and high-quality service outcomes.
OSHA 30-Hour certification required.
Ability to sit, stand, and walk for extended periods; use hands and fingers to operate computers and devices; communicate clearly; review information on screens; and move between offices, job sites, and customer locations.
Ability to navigate active construction and service environments, including uneven surfaces and stairs; occasionally bend, stoop, reach, or lift; lift and carry up to 25 pounds occasionally; and wear required PPE.

Nice To Haves

Bachelor’s degree in Construction Management, Business Administration, Engineering, or a related field preferred.
Extensive electrical trade experience strongly preferred.
Active or prior electrical license, such as Journeyman or Master Electrician, preferred.
State Master Electrician License or equivalent preferred.
Equivalent combinations of education, industry certifications, and progressive field or service leadership experience will be considered.

Responsibilities

Lead and manage daily electrical service operations, including service technicians, Service Coordinators, and Service Administrators.
Develop and execute service division strategy focused on revenue growth, client retention, and margin performance.
Build, maintain, and own client relationships, including relationships with service agreement customers.
Manage service scheduling, dispatch operations, technician utilization, and workforce productivity.
Oversee service agreement programs, preventive maintenance contracts, and on-call service operations.
Monitor and manage service financial performance, including P&L, pricing, labor efficiency, and cost control.
Ensure service work complies with applicable licensing requirements, NEC, OSHA, and company safety standards.
Recruit, develop, and retain service team talent to support operational growth.
Establish and monitor service KPIs, including response time, completion rates, customer satisfaction, and contract retention.
Partner with project operations and preconstruction teams to identify service-to-project transition opportunities.
Oversee service fleet, tools, equipment, and material logistics.
Identify and implement process improvements to enhance service delivery, scalability, and customer experience.
Report service performance, pipeline updates, and client issues to the Director of Service and Branch Manager.