Service Manager

ML Holdings Company•Brighton, CO

About The Position

Power Equipment Company is seeking a highly motivated and experienced Service Manager to lead our Brighton service department. This role is responsible for managing daily operations, ensuring high-quality service delivery, and driving departmental performance. The ideal candidate will bring strong leadership, technical expertise, and a customer-first mindset to support our mission of excellence in equipment service and support.

Requirements

5+ years of experience in service management or supervisory role in heavy equipment, trucking or related field.
Strong technical knowledge of construction equipment and hydraulic, electrical, and diesel systems.
Proven leadership and customer service skills.
Proficiency in service software, Microsoft Office, and OEM diagnostic tools.
High school diploma required; technical degree preferred.
Ability to lift up to 60 lbs.
Work indoors and outdoors in varying climates.
Perform physical tasks such as stooping, kneeling, climbing, and overhead work.
Exposure to mechanical parts, electrical systems, hazardous materials, and moderate noise.
PPE required as per safety standards.
Valid Driver’s License.
MSHA, First Aid, and CPR certifications (or willingness to obtain).
Ongoing technical training and education required.

Responsibilities

Manage shop service operations.
Schedule and prioritize work orders for optimal productivity and monitor work-in-progress for timely completion and accurate billing.
Manage warranty and policy claim submissions with OEMs.
Hire, train, and mentor service technicians and support staff.
Conduct performance reviews and coaching sessions.
Promote a culture of teamwork, accountability, and continuous improvement.
Serve as the primary contact for major service customers and provide accurate estimates, timelines, and updates.
Resolve customer complaints professionally and promptly.
Track department performance against financial and operational goals.
Approve work orders, invoices, and purchase orders.
Ensure accurate documentation of service work.
Open and cost work orders per company standards.
Enforce safety standards and OSHA/environmental regulations.
Maintain a clean and safe work environment.
Coordinate with Parts, Sales, and Rental departments to ensure interdepartmental operations
Participate in regular management meetings and strategic planning sessions to promote and build the business.