Service Manager

Acento Real Estate Partners • Atlanta, GA

5d • Onsite

About The Position

Acento Real Estate Partners is seeking a proactive and experienced Service Manager to oversee all maintenance operations and lead their on-site service team. This role is ideal for a hands-on leader who thrives on team collaboration, attention to detail, and delivering exceptional results. Acento Real Estate Partners is a leading property operations and investment management company focused on delivering exceptional service to multifamily communities in Hispanic markets and Workforce Housing. They have a reputation for being innovative, people-first experts in acquiring, redeveloping, and managing residential assets, and believe diversity is a strength. They are officially certified as a Great Place to Work.

Requirements

• 5+ years of hands-on experience in property maintenance including HVAC, electrical, carpentry, plumbing, and appliance repair
• 5+ years of supervisory experience leading maintenance teams
• Proficiency in Onesite, Excel, Outlook, and Microsoft Teams
• Exceptional leadership, communication, and organizational skills
• Professional appearance and a high level of integrity
• Strong problem-solving abilities and customer service focus

Nice To Haves

• EPA/HVAC Universal Certification strongly preferred

Responsibilities

• Oversee and coordinate day-to-day maintenance tasks, assigning work orders and ensuring timely, high-quality completion.
• Manage and mentor the on-site maintenance team, fostering a positive, professional, and efficient working environment.
• Ensure all building systems (HVAC, plumbing, electrical, appliances, carpentry, and painting) are well-maintained and fully operational.
• Ensure all work is completed in accordance with company policies, safety regulations, and industry standards.
• Maintain accurate records of service requests, preventative maintenance, parts orders, and vendor coordination.
• Manage shift schedules, recruit new maintenance personnel as needed, and support training and onboarding efforts.
• Provide excellent customer service and communicate effectively with residents regarding service timelines and updates.

Benefits

• Medical, dental, and vision insurance with Health Reimbursement Account (HRA) partially paid by employer
• Short & long-term disability + life insurance at no cost to you
• 18 days Paid time Off
• 11.5 days Paid Holidays
• Employee Assistance Plan (EAP)
• 401(k) with 4% employer match
• Eligible for quarterly bonuses
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed