Service Manager - Mexico, ME

VIP Tires & Service•Mexico, ME

1d•Onsite

About The Position

The Service Manager is an inspirational leader responsible for fostering an exceptional customer experience and a positive team environment. This role involves ensuring workplace safety, building and developing a high-performing team, maintaining facilities and equipment, and ensuring compliance with all regulations and company policies. The Service Manager acts as a policy administrator and is responsible for achieving targeted performance levels.

Requirements

Strong people management and leadership skills, motivational, supportive, assertive and decisive.
Excellent verbal and written communication.
Sound business sense, with the ability to analyze, prioritize, identify and implement solutions.
Strong organization and time management skills.
A comprehensive understanding of automotive servicing and the industry.
Two years related experience in automotive service management.
Completion of two-year college or technical school program recommended.
Or an equivalent combination of education and experience.
Current, valid driver’s license issued in state of residence.
Equipment Safety Certification.
ASE Certification C1– Service Consultant required.
State Inspection License Required (where applicable).

Nice To Haves

ASE Certification P2 – Parts Specialist recommended.
ASE Certification G1 – Maintenance and light repair recommended.

Responsibilities

Ensure workplace safety is Priority #1, following all safety policies and reporting unsafe conditions.
Build an extraordinary team that delivers a different and better customer experience.
Hire the best associates in the area.
Develop a superior team by ensuring training completion (LMS, vendor, T.I.A. basic automotive service certification), career pathing, and encouraging ASE certifications.
Properly schedule the team to meet customer needs during all hours of operation.
Effectively communicate with the team through daily huddles and bi-monthly store meetings.
Monitor email frequently for customer appointments and communication.
Train, support, and deliver the 5 for 5 process to educate customers about their vehicle’s conditions and partner on solutions.
Control the dispatching and assignment of work orders to technicians based on availability and ability.
Attend off-site meetings and training sessions as needed.
Ensure satisfactory maintenance, appearance, and condition of the facility and equipment.
Manage daily preparation and securing of the location, service desk, and equipment.
Ensure appropriate steps are taken to maintain a clean service department.
Inspect customer waiting area and parking lot for cleanliness daily.
Enter any facility or equipment issues into the appropriate database.
Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations.
Communicate with other levels of management as needed to ensure compliance with service standards and company policies.
Serve as policy administrator in the assigned location.