Service Manager
About The Position
Flow Technics is a family-oriented Midwest company based in Illinois. We have a need for a Service Manager. The Service Manager is responsible for the continual growth and improvement of Safety, Efficiency, Quality and Financial Performance of the IL Service Center. What You’ll Do Demonstrates and promotes Flow Technics core values (Act with Integrity and Respect, Foster Teamwork, Focus on the Customer, Strive for Excellence and Innovation, Project Passion and Energy and Have Fun). Lead the Service team of service technicians. Continual performance oversight of the team. Includes oversight of safety, quality, efficiency and financial performance. Perform annual formal performance evaluations. Conduct Service Team meetings to communicate expectations and build the team. Continually improve shop teamwork Develop and monitor customer service standards for each team member. Address conflicts and performance deficiencies Approve vacation requests and expense reports Provide oversight and overall control of service scheduling and job prioritization. Grow the service tech team through continual growth of teams capacity, capabilities, and expertise. Actively participate with training of service technicians Continually pursue training opportunities for staff with OJT utilizing senior staff expertise. Interview and select new service technician candidates Meet performance expectations for turn-around-time, labor and profitability on repairs and field service jobs Maintain a continual service job quoting responsibility Maintain a percentage of billable service work Continually improve Safety aspects of Shop and field service operations. Continually improve shop organization and tooling Continually improve job workflow through standard operating procedures, operating systems and communication. Support Service Sales opportunities including customer presentations, training, and customer visits with Account Managers Perform any other duties or tasks to improve and grow any aspect of the service operation.
Requirements
- Associate’s degree or equivalent level of education in a related field.
- Minimum 5 years equivalent experience, or a significant level of related experience in a leadership position.
- Ability to effectively perform the duties and responsibilities of the position.
- Experience in the field as a technician, project coordinator, and/or supervisor.
- Experience in developing and maintaining safety programs and training.
- Demonstrate a professional appearance and demeanor at all times.
- Considerate and respectful attitude toward both internal and external customers.
- Ability to write clearly and informatively in normal business situations.
- Excellent verbal communication skills in one-on-one and telephone situations.
- Willingness and ability to work with others and be a team player.
- Motivation to do what it takes to get the job done.
- Experience with Microsoft Office suite, especially Word, Excel and Outlook.
Responsibilities
- Lead the Service team of service technicians.
- Continual performance oversight of the team. Includes oversight of safety, quality, efficiency and financial performance.
- Perform annual formal performance evaluations.
- Conduct Service Team meetings to communicate expectations and build the team.
- Continually improve shop teamwork
- Develop and monitor customer service standards for each team member.
- Address conflicts and performance deficiencies
- Approve vacation requests and expense reports
- Provide oversight and overall control of service scheduling and job prioritization.
- Grow the service tech team through continual growth of teams capacity, capabilities, and expertise.
- Actively participate with training of service technicians
- Continually pursue training opportunities for staff with OJT utilizing senior staff expertise.
- Interview and select new service technician candidates
- Meet performance expectations for turn-around-time, labor and profitability on repairs and field service jobs
- Maintain a continual service job quoting responsibility
- Maintain a percentage of billable service work
- Continually improve Safety aspects of Shop and field service operations.
- Continually improve shop organization and tooling
- Continually improve job workflow through standard operating procedures, operating systems and communication.
- Support Service Sales opportunities including customer presentations, training, and customer visits with Account Managers
- Perform any other duties or tasks to improve and grow any aspect of the service operation.
Benefits
- Ability to thrive in a culture that values growth, innovation, collaboration, and continuous improvement.
- Receive recognition for creating a meaningful impact on the organization’s success.
- Work-life balance; generous paid time off program.
- Comprehensive health insurance coverage
- 401k with generous company match
- Intuitive health and wellness program that rewards participation
- Community involvement and volunteering opportunities
- Career advancement through our Career Tracker program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
