Service Manager at Gilroy GMC

Gilroy Chevrolet Cadillac•Gilroy, CA

3d•Onsite

About The Position

We are seeking an experienced Service Manager to join Gilroy GMC's growing team in Gilroy, CA. If you have previous experience and are interested in leading a growing department, apply below! This opportunity allows the right person with a proven management record to make a significant impact on our company.

Requirements

Two or more years related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals; write routine reports and correspondence; speak effectively before groups.
Ability to read, analyze, and interpret business periodicals, professional journals, and technical procedures; write reports and business correspondence and effectively present information to managers, clients, customers, and the public.
Ability to apply mathematical skills including calculation of discounts, interest, commissions, percentages, and apply algebra and geometry concepts.
Strong reasoning ability to carry out instructions, solve practical problems, and interpret a variety of technical instructions in written, oral, diagram, or schedule form.

Responsibilities

Forecast goals and objectives for the department and strive to meet them.
Hire, train, motivate, counsel and monitor the performance of all service department staff.
Prepare and administer an annual operating budget for the service department.
Maintain reporting systems required by general management and the factory.
Attend managers meetings.
Monitor and control the performance of the department using appropriate reports, tracking systems and surveys.
Strive for harmony and teamwork within the department and with all other departments.
Develop and implement a marketing plan which promotes new and repeat business.
Understand, keep abreast of and comply with federal, state and local regulations affecting service operations, such as hazardous waste disposal and OSHA Right-to-Know.
Ensure compliance with manufacturer warranty and policy procedures.
Account for all documents; ensure that none are missing and all are processed correctly.
Hold weekly department meetings.
Direct and schedule the activities of all department employees.
Facilitate and/or conduct technical training and send employees to appropriate training schools as needed.
Monitor technicians' daily productivity reports and corresponding payroll records.
Monitor and follow up on parts orders with the parts manager to ensure availability.
Initial all repair orders before submitting them to the warranty department, monitoring sales and hours relative to expectations.
Establish and maintain good working relationships with customers to encourage repeat and referral business.
Inform repair technicians of time allowances on each repair order.
Maintain high-quality service repairs and minimize comebacks.
Conduct periodic spot checks of completed jobs for thoroughness and quality.
Keep abreast of new equipment and tools available and recommend purchases.
Ensure that the work areas and customer waiting area are kept clean.
Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
Serve as liaison with factory representatives.
Ensure the proper care, storage and inventory of special tools.
Ensure that customers' service files are up-to-date and readily available for reference.
Ensure that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
Prepare pricing guides and maintenance menus for frequent labor operations.
Handle customer complaints immediately and according to dealership guidelines.
Establish and maintain 24-hour follow-up with all customers to confirm satisfaction with the service experience.
Maintain a safe work environment and professional appearance.
Perform other tasks as assigned.